F&B Attendant

Food & Beverage Attendant (Pool Bar) 

About the Company 

Marriott International portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. 

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. 

JW Marriott Gold Coast Resort & Spa is looking for enthusiastic Food & Beverage Attendant to join our fantastic F&B team at the Pool Bar on a part time basis.  

About the role 

You're a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience.  Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we'll make sure you feel right at home. 

Serve food courses and alcoholic beverages to guests in the pool area tables and sun lounges, and clear the tables and sun lounges once customers have finished eating/drinking.  Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transactions in MICROS system at the time of order. Check-in with guests to ensure satisfaction with each food course and/or beverage. Maintain cleanliness of work areas, china, glass, etc., throughout the day including the bar, the tables, and sun lounges around the pool. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate checks to guests and process payments. Collect unused towels from the sun lounges and around the pool. Re-stock towel towers and take soiled towels to the laundry.  

Critical responsibilities:      

Ensure efficient, friendly, and professional service is provided to all guests 

Warmly welcome & serve our guests 

Be an expert on the hotel, know it inside and out to ensure our guests receive a dynamic service experience 

Meet & connect with our guests and give them an experience beyond their expectations 

Assisting all guests with menu, dietary requirements, and recommendations 

Ensuring accuracy with requests, orders, and service delivery 

Stock ice, glassware, and paper supplies.  

Ensuring all service areas are immaculate 

Promoting safety and supporting WHS practices 

Successful Candidates will have: 

Previous experience in food & beverage service is a big plus 

Responsible Service of Alcohol Competency Card (RSA) 

Has a positive, can-do attitude 

Enjoys working in a fast-paced environment 

Beverage knowledge desirable 

Flexible availability, including weekends and public holidays 

The Benefits  

Enjoy the benefits of: 

Unlimited strategic development and career opportunities 

Generous accommodation and food and beverage discounts including all properties within the Marriott International group 

Recognition programs to keep you motivated 

The best hotel training opportunities provided 

Wellbeing and mindfulness programs to ensure you stay healthy 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.