Assistant Team Leader

FCM Future Team Leader - Canberra, ACT

About the Opportunity

Are you looking for a new challenge? Are you looking to take the next step in your leadership pathway?

FCM's service offering is simple; we provide our clients with the simple, cost-effective answers to business travel management through a highly personalised services tailored to meet our client's individual requirements. Our ideal candidate will have a minimum of 2 years travel consulting experience along with buckets of ambition and an insatiable appetite for making solid relationships and delivering impeccable service to successfully combine travel management and a new career step into leadership.

What you'll be doing:

• Assisting Team Leader with motivating and maintaining the spirit of your team
• Supporting your Team Leader with the vision and focus of your team
• Consistent sales performance

Assisting and supporting your Team Leader in all aspects of the FCM business environment; including:

• Customer service and satisfaction
• Implementation and adherence to the FCM daily, weekly and monthly systems
• Achievement of financial results and KPI's
• Facilitating ongoing training for all team members
• Nurturing team members development
• Caretaker role in Team Leader absence
• Maintaining communication between team members
• Maintaining an overall positive office environment

What you'll need:

• Leads by example and ability to motivate others
• Attentive to staff and client needs
• Embrace company philosophy, values and change
• Excellent communication skills
• Ability to manage change and exceptional customer service
• Ability to handle high volumes of business
• The drive, determination and focus to co-lead a successful business
• Minimum 2 years proven sales ability with consistent figures in a travel manager or travel consultant role
• GDS proficiency, with Sabre highly regarded

What you'll Enjoy:

$65,000pa base plus uncapped individual and team incentives; overall OTE $100,000+ pa plus super (all FTE)

Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development: Individualised Learning & Development pathway options

Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025, Bangkok in 2026)

 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Are you ready to elevate your career in corporate travel? Apply with FCM today

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.