Retail Manager

WHO WE ARE?

Drouin Tyre & Battery Service is a proud Australian-owned business in the heart of Gippsland, known for trust, reliability, and genuine customer care. We specialise in tyres, batteries, and automotive servicing, offering fast, honest, and affordable solutions for all vehicles. As we expand, we seek a skilled Retail Manager to bring leadership and vision to our growing, community-focused business.

HOW YOU'RE CHANGING LIVES?

We seek a driven leader who thrives on responsibility and making a daily impact. As Retail Manager, you'll guide the team, support customers, manage stock, drive sales, and oversee operations while fostering a culture of trust, teamwork, and service excellence. If you enjoy ownership, problem-solving, and turning leadership into real results, this role is for you.

THE ROLE IN ACTION

YOUR DAY-TO-DAY ROLE WILL BE VARIED, DYNAMIC, AND IMPACTFUL. YOU'LL BE RESPONSIBLE FOR:

Product & Inventory Management

· Determine appropriate product ranges based on customer demand and seasonal trends

· Maintain optimum stock levels, manage incoming orders, and prevent overstocking or stock outs

· Formulating and implementing purchasing and marketing policies, and setting prices

Sales & Business Growth

· Set and monitor monthly sales targets and budgets to increase foot traffic and build customer loyalty

· Drive customer engagement and revenue through upselling, bundling, and promotional offers

Local Marketing & Community Engagement

· Design and execute local marketing strategies, in-store events, and partnerships to promotes Drouin community

· Implement advertising campaigns via digital platforms, print, signage, and local media

Leadership & Staff Management

· Recruit, train, supervise, and retain a high-performing team to establish a service-oriented store culture

· Conduct performance appraisals, coaching, and continuous professional development

Budgeting & Reporting

· Prepare and manage store budgets to analyse P&L statements

· Maintain accurate records of financial transactions, inventory levels, and staffing costs

Customer Service Excellence

· Selling goods and services to customers and advising them on product use

· Deliver an exceptional customer experience, ensuring all customers are greeted, assisted, and satisfied

· Resolve customer concerns or complaints promptly and professionally

· Train team members on upselling, technical product knowledge, and empathy-based service

Compliance & Workplace Safety

· Ensure full compliance with occupational health and safety (OH&S) regulations

· Maintain a clean, safe, and organised workspace at all times

· Ensure all policies and procedures are strictly followed

WHAT WE'RE LOOKING FOR?

We're looking for a motivated, reliable, and experienced leader who isn't afraid to get their hands dirty when needed. Someone who leads by example, believes in team success, and thrives in a fast-paced, customer-focused environment.

You will ideally bring:

· A diploma-level qualification in business, retail, or management ("preferred")

· At least 3 year of experience in a similar leadership role within retail, trade, or service sectors.

· Demonstrated experience in budgeting, sales performance, stock management, and team leadership.

· Strong understanding of marketing, local promotions, and brand positioning.

· High emotional intelligence with the ability to handle staff and customer challenges calmly and respectfully.

· Experience in automotive, tyre or battery products is desirable but not essential.

· A proactive mind-set and a strong sense of personal accountability.

WHY YOU'LL LOVE WORKING HERE?

We're not a corporate giant — and that's exactly why people love working with us. You won't be a number here. You'll be a leader, a decision-maker, and a respected part of our journey.

We offer:

· Full-time, secure employment with long-term stability.

· Autonomy and ownership to lead the store as if it were your own.

· Ongoing learning and professional development opportunities.

· A positive, close-knit team culture that values your ideas.

· Discounts on tyres, batteries, and accessories.

· Community recognition — be the face of a reputable, well-known brand.

· A beautiful work-life balance in a growing regional hub just over an hour from Melbourne.

READY TO APPLY?

If you're a strong leader who's ready to take the next step in your retail career, don't miss this opportunity. Apply now with your resume and a brief explaining why you're a great fit for this role.

Please contact:

TO STRENGTHEN YOUR APPLICATION, PLEASE RESPOND TO THE QUESTIONS BELOW:

What is your current right to work in Australia?

How many years of experience do you have in a retail or store management role?

Have you worked in a sales-driven or target-based environment?

What's the largest team you've directly supervised?

Do you have experience with marketing and promotions?

Have you previously handled staff recruitment and training?

How many years of budgeting or inventory management experience do you have?

Job Type: Full-time

Pay: $70,000.00 – $80,000.00 per year

Education:

• Diploma (Preferred)

Experience:

• Retail management: 3 years (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: In person