Dry Fire Electrician

POSITION DESCRIPTION

POSITION TITLE:

Fire Electrical Technician

DEPARTMENT / DIVISION:

Chubb Fire

DATE PREPARED:

June 2025

REPORTS TO:

Southern Project Manager

POSITIONS REPORTING TO THIS ONE:

None

JOB PURPOSE:

To service, repair and install fire electrical systems and equipment to Chubb Fire standards of quality and delivery excellence whilst exceeding customer service expectations at every available opportunity. To assist in growing our sales, increasing our market share and growing the net profitability of our company.

STAKEHOLDERS (Key Contacts):

Fixed Service staff, Customer Service and Administration staff, Service Sales staff, Warehouse staff and Portable Service staff.

CRITICAL RESULTS

OPERATIONAL:

Survey customer premises and recommend fire protection and safety systems and equipment, in accordance with Chubb Fire Safety procedures and processes Identify, service, and repair fire protection and safety systems and equipment in accordance Chubb Fire Safety procedures and processes Complete and provide evidence of maintenance performed on fire protection systems and equipment using the CFS Logbooks and associated documents, in an accurate and legible manner Maximise efficiencies via route planning, time management, stock management, and service delivery Participate in stocktakes and be responsible for inventory management Manage and maintain all assigned company property, including documents, tools, equipment, vehicles, product, etc Report work progress and performance by completing productivity / key performance indicator (KPI) reports Comply with all company policies, procedures, and processes Attend all scheduled training programs Recommend improved business processes by actively engaging in Quality processes.

CUSTOMER SERVICE:

Provide assistance to customers in the use of electrical fire and safety equipment Effectively communicate with the customer Ensure highest level of presentation as a Chubb Fire Safety employee, including individual presentation, vehicle presentation, etc. Ensure punctuality Comply with all Customer requirements, as defined by the Customer contract

CUSTOMER GROWTH:

Increase the Customer base through the active promotion and sale of products and services Reduce Customer attrition through the delivery of excellent customer service Gather market information to assist in market analysis

ENVIRONMENT, HEALTH & SAFETY:

Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements Report to supervisor conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards Attend scheduled EH&S training programs Actively support the organization's efforts to meet or exceed EH&S goals and plans Recommend improved EH&S practices

ETHICS AND COMPLIANCE:

Actively promote an ethics-based culture, ensuring awareness of and full compliance with Chubb related policies. Attend scheduled Ethics and Trade Practices training programs

This position description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

PERSON SPECIFICATION

PROFESSIONAL EXPERIENCE:

PROFESSIONAL COMPETENCIES:

PERSONAL ATTRIBUTES:

• Up to date product and industry knowledge, and an understanding of where to locate the relevant information
• A solid knowledge of the applicable Australian Standards relevant to Fixed Systems fire protection equipment
• Professional experience or qualifications specified by any applicable local classification structure.
• A technical or engineering competency with the ability to complete identified company, industry and occupational training and accreditation

• Current Driver's Licence

• Ability to effectively manage multiple tasks, plan and prioritise workloads, and meet deadlines

• Well developed communication (written and verbal) and interpersonal skills
• Ability to prepare written reports and quotations where required
• Ability to identify, target and close sales opportunities
• Professional approach to Customer Service
• Ability to work to required defined policies, procedures, and processes, including Company and applicable Australian Standards
• Ability to monitor progress and performance using Key Performance Indicators / Metrics
• Ability to take initiative
• Ability to identify and respond to personal development requirements
• Self motivated with the ability to work in a unsupervised environment
• Professional, proactive, can do attitude and a willingness to learn and develop skills as required
• Predisposition to take action to improve results or create opportunities
• Punctual, and well presented
• High quality, EH&S, and Ethical standards

KEY CHALLENGES:

Deliver effective and efficient service Deliver high levels of customer satisfaction Achieve full compliance to service delivery and procedural requirements, including quality, EH&S, Ethics, and Trade Practices Assist in the growth of the Fixed Systems Service customer base by providing service excellence to assist in minimising Fixed Systems Service customer attrition Maximise revenue and margin

Información adicional

Sobre nosotros, nuestra cultura y lo que podemos ofrecerle

Fundada hace más de 200 años, Chubb Fire & Security es una empresa global cuya motivación reside en mantener a las personas y al mundo seguros. Proporcionamos sistemas, equipos y servicios esenciales, desde vigilancia CCTV digital y alarmas contra intrusos, hasta sistemas de detección y extinción de incendios. Nuestra completa variedad de productos y servicios innovadores satisface las necesidades de una amplia gama de clientes, desde negocios independientes locales hasta muchas de las empresas del FTSE 100.

Creemos que ofrecemos una cultura laboral única, donde usted es tan importante para nosotros como nuestros clientes, y queremos que eso sea lo que sienta cada día. Estamos orgullosos de facilitar una formación extensa a todos nuestros nuevos asesores, prestándoles un apoyo total y permitiéndoles prosperar en sus nuevos puestos y más allá, con oportunidades continuas de desarrollo profesional a lo largo de su trayectoria profesional con nosotros.