Customer Service Specialist

4 days ago

Adelaide, South Australia Medtronic Full time $60,000 - $90,000 per year

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the LifeBring your passion for people, technology and exceptional solutions focused on customer service to Medtronic Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. Join our fantastic Pelvic Health team and truly make a difference

At Medtronic, we strive to ensure patients living with our Pelvic Health devices feel confident and competent in managing their device so they can live their lives to the fullest. Our Patient Services Team are critical partners for our field clinical teams in providing this device support to our patients and their needs. We are seeking a candidate who prides themselves on delivering customer service excellence and is passionate about helping patients.

We are flexible on location and open for this role to be based in Sydney, Melbourne, Adelaide or Brisbane.

Responsibilities may include the following, and other duties may be assigned:

  • Represents the company to patients, answers product-related questions, and, when necessary, may connect patients to appropriate support or field staff.

  • Provides technical support service to patients by troubleshooting technical device issues/errors.

  • Report product-related complaints.

  • Maintains comprehensive knowledge of Medtronic products and services.

  • Utilises company policies and procedures while providing world-class customer service.

  • Researchers track and provide problem resolution to issues and communicate with the appropriate internal or external customer.

  • Determines corrective course of action in problem situations, balancing patient satisfaction and financial costs.

  • Properly escalates problem situations that may impact patient satisfaction and or revenue.

  • Brings forth best practice ideas and process improvements.

  • Participates in continuing education programs/sessions to remain abreast of product knowledge (both existing and new products).

  • Provide Patient Support to businesses in the following areas, but not limited to, product/technical knowledge and process expertise.

  • Provide Patient education and support on our devices and therapies that are accurate, thorough and timely.

Required Knowledge and Experience:

  • Requires High School Diploma or equivalent with 4+ years of work experience in customer service or technical product support (OR an associate's degree with 2+ years' experience OR a bachelor's degree with 1+ year experience).

  • Minimum 2 years' experience in a patient support or customer service setting

  • Strong customer focus skills (solution-focused mindset, empathy, flexibility)

  • A keen interest and aptitude for technology

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here  
 

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