IT Service Engineer

IT Service Engineer

Full Time (1.0 FTE), Permanent

Salary: $86,700 + Superannuation

Start Date: ASAP

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MLC School is seeking a collaborative and skilled IT Service Engineer to join our vibrant learning community on a permanent basis. This is an opportunity to provide technical advice and end-user support to staff and students through the Service Desk. This role covers phone and in-person support, documentation, audio-visual assistance, and proactive maintenance of technology systems across the school.

About the Role

As a member of the IT Service Desk, you will:

• Deliver exceptional customer service to all users requiring technology assistance.
• ​Accurately log and process all Service Desk requests and provide timely resolutions.
• Undertake root-cause analysis and document outcomes for recurring issues.
• Configure and deploy laptops/desktops for staff and students.
• Provide in-person AV support for internal and external school events.
• Participate in testing IT governance controls (e.g. Disaster Recovery measures).
• Identify variations and potential high-risk areas in securing adherence to standards and procedures
• Recommend corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures.

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About You

You are a proactive, collaborative and detail-oriented professional with:

• Tertiary qualifications in IT or working towards an industry-based IT certification.
• ​A minimum of 1-2 years' experience in an IT support or service desk environment.
• A strong understanding of Microsoft 365 (Exchange, SharePoint, Teams, OneDrive), and experience managing apple devices (macOS, iOS, iPadOS).
• Administration of MS Service , Windows 10/11, Ubuntu Linux, and macOS.
• Experience with Mobile Device Management systems (Intune, JAMF).
• A current Working with Children's Check.

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About MLC School

Founded in 1886, MLC School is an independent, non-selective Uniting Church school for girls from Pre-Kindergarten to Year 12 in Sydney's inner-west. Our tagline, 'dare to be more', reflects our commitment to excellence, innovation, and empowerment—for both students and staff.

Under the leadership of Principal Ms Lisa Moloney, our staff challenge girls to question traditional perceptions and roles of women, and to strive for excellence in all areas of life. The MLC School girl is at the heart of everything we do.

Why Join MLC School?

MLC School offers a supportive and enriching work environment with a strong focus on staff wellbeing and professional development. Benefits include:

• Empowering staff through professional development opportunities.
• Supporting wellbeing with access to an Employee Assistance Program for staff and their families.
• Fostering community through a collegiate environment and shared purpose.
• Recognising excellence with salary packaging, long service leave after 5 years and discounted school fees.
• Providing a vibrant workplace with state-of-the-art facilities, onsite parking, and access to the school's Aquatic Centre and gym, and access to Fitness Passport.

How to Apply

Submit your application via the MLC School Careers Portal, including:

• A cover letter
• ​Your resume (including contact details for three confidential referees)
• Academic transcripts

Please upload your application in

Applications close: 5 December 2025

Recruitment agencies are kindly asked not to contact us regarding this vacancy.

Job Type: Full-time

Pay: $86,000.00 – $86,700.00 per year

Experience:

• Service Desk: 1 year (Preferred)

Licence/Certification:

• Working with Children Check (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person