Sales Co-Ordinator

Take the next step in your customer service career and join our award winning Customer Service Team in this newly created role.

Developed with our retail partners as the centre of our strategy, Bainbridge is looking for an ambitious customer service professional to drive our customer service excellence to the next level for our customers.

About Bainbridge?

For over a century, Bainbridge has been a leading supplier of animal, pet, equine, hardware and rural merchandise to retailers throughout Australia. Our innovative and ever-evolving business is currently experiencing significant growth, and we're inviting you to put your skills to work and be a part of our journey in our brand new, modern head office (Empire Industrial Estate Yatala).

The Opportunity?

Experience Bainbridge's empowering culture, where we prioritize nurturing relationships and providing mentorship at every level. Our commitment to internal promotion demonstrates our belief in investing in your growth, allowing you to excel alongside the company. We value our team as much as the business itself, fostering a mutual support system. Join us and enjoy a competitive salary while flourishing in a truly collaborative environment.

This new role will be responsible for delivering increased support to our sales team and retail partners.

The role itself is perfect for a passionate, results-driven individual who's eager to make a lasting impact as we expand our team and drive a new service level for our customers.

If you are ready to advance your career in a fast-paced, dynamic environment, you'll find a home among our team of fun, quirky, professionals, who share your passion for progress and innovation.

Key Responsibilities:

Your new role is essential to our success.  A diverse range of responsibilities, which are shared within our team, will empower you to learn and flourish within our business:

• Customer Service Excellence: Provide an exceptional experience for our customers via inbound and outbound phone calls, emails and driving a customer-centric culture within our team. Maintain an up to date knowledge of our products and services to ensure a superior experience for our customers.
• Sales Team Support: Support our Territory Sales Managers, internal stakeholders and our retail partners.
• Order + Invoice Management: Ensure accurate entry of orders and invoices, proactively communicate with customers regarding stock availability, communicate with the warehouse team, and ensure orders are expedited promptly, accurately and efficiently.
• Sales Inbox Oversight: Actively monitor and promptly address incoming inquiries, identifying sales opportunities and delivering exceptional customer support.
• Problem Solving:Provide assistance to both customers and staff to ensure timely processing of orders, supporting our sales team to deliver high quality support.

The Ideal Candidate:

The successful applicant will possess the following qualifications and skills:

• Excellent time management, organizational skills.
• Genuine interest in the customer service experience.
• Solid business acumen and common sense.
• Strong computer proficiency.
• Self motivated, driven, and able to take initiative.
• Team player with an independent work ethic.
• Meticulous attention to detail and hard-working attitude.
• Great presentation and professional telephone manner.

We Offer:

Bainbridge provides a vibrant, fun work environment, where you'll collaborate with fantastic colleagues and even better customers. Our team-orientated, innovative approach propels our business forward daily with agility and variety. We take pride in empowering and supporting our employees as they pursue professional and personal growth.

How to Apply?

If you're a motivated individual eager to join a dynamic, high performing team, we encourage you to apply by clicking the apply button or emailing Kelly at

Please note that only shortlisted candidates will be contacted, and all applications will be treated with the utmost confidentiality.