Personal Banker Glendale

Company Description

• Full-time opportunity
• 75 hours per fortnight
• Based in Glendale, NSW
• Salary range: $71,100 - $79,700 (including super)

Be part of Beyond Bank a bank that is for and with you.

We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With over 300,000 customers and over 40 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.

Our values of Customer Obsessed, Empowering Communities, Right things, right way, Shared Ambition, and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves.

Job Description

We are seeking a friendly and customer-focused Personal Banker to join our team in Glendale, Australia. In this role, you will be responsible for providing exceptional service to our valued clients, building strong relationships, and promoting our banking products and services.

• Greet and assist customers in a professional and courteous manner, addressing their inquiries and concerns promptly and effectively
• Analyze customers' financial needs and recommend suitable banking products and services to meet their requirements
• Process various banking transactions, including account openings, deposits, withdrawals, and loan applications
• Cross-sell and promote the bank's products and services to existing customers
• Maintain accurate and up-to-date customer records and documentation
• Ensure compliance with banking regulations, policies, and procedures
• Participate in training and development programs to enhance product knowledge and customer service skills

Qualifications

• Excellent communication and interpersonal skills with the ability to build rapport with customers
• Strong customer service orientation and a commitment to delivering exceptional experiences
• Knowledge of banking products, services, and financial regulations
• Problem-solving and decision-making skills to address customer inquiries and concerns
• Proficiency in computer applications and banking software
• Bachelor's degree in Business, Finance, or a related field (preferred)
• Previous experience in banking or customer service roles (preferred)
• Familiarity with financial regulations and compliance standards (preferred)
• Sales and marketing skills (preferred)
• Knowledge of the local community and customer base in Glendale, Australia

Additional Information

See yourself in our team

You will be joining the CX team who are a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face, online, or over the phone, you will be committed to ensuring that our customers receive the best possible experience with our company.

Why you will love working here

If you're passionate about innovation and driven by customer-centricity, then a career with Beyond Bank is for you. We are proud to be an equal opportunity employer and employ people from a wide range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and people with disabilities.

And there's even more benefits:

• A flexible, and diverse working environment
• Career development opportunities, training and coaching
• Annual paid work-life balance days to boost your annual leave
• Community volunteer days to support many community charities across Australia
• Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
• The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives.

By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.

Apply Now

To find out more about Beyond Bank visit or for more information contact

Please be aware the next step in the process may include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

Applications close 30/10/2025

As a certified B Corp we are using our business as a force for good.

By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.