Office Administration

Join Our Team at Cure-All Pest Control

Are you an organised, forward-thinking individual who thrives in a fast-paced environment? Do you have the ability to think on your feet, solve problems quickly, and develop innovative solutions to improve processes? If you're a proactive, self-motivated individual who enjoys taking ownership and making a real impact, we want you to join our dynamic team

Since 1966, Cure-All Pest Control has been a family-owned business providing top-tier pest control services. We are looking for a highly organised and creative Administrative Specialist who is ready to think outside the box and help us continue to grow and improve. This is a permanent, full-time position based at our friendly and supportive office in Macgregor.  We are flexible and if you are the right candidate part time is an option.

Role Overview:

In this role, you'll take charge of coordinating and scheduling service appointments, ensuring our clients' homes remain pest-free. You'll need to juggle multiple tasks at once, solve last-minute problems, and drive continuous improvement in our processes and procedures. This position will also require you to work autonomously while managing a range of administrative duties that keep our business running smoothly.

Key Responsibilities:

• Provide exceptional customer service, assisting clients and addressing inquiries promptly.
• Coordinate and schedule technician appointments based on client preferences and technician availability.
• Optimise technician routes for maximum efficiency and timeliness.
• Manage large commercial contracts and handle customer follow-ups.
• Process invoices and follow up on outstanding payments.
• Implement new processes to streamline operations and improve workflow.
• Organise marketing efforts, such as sending out targeted promotional letters.
• Assist in various administrative functions to support the entire team.

Who We're Looking For:

• Creative Thinkers: You're someone who can step outside the box to come up with practical solutions for everyday challenges.
• Problem Solvers: You thrive under pressure and can make quick decisions that benefit the customer and the business.
• Self-Starters: You'll take the initiative to update and improve procedures and work independently to meet goals.
• Organizational Pros: You excel at managing multiple tasks simultaneously while maintaining accuracy and efficiency.
• Customer-Focused: You'll interact directly with customers, offering excellent service and resolving issues swiftly.

Requirements:

• Ability to think critically and strategically, with a focus on improving processes.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills, with a focus on customer care.
• Self-motivated and able to work independently.
• Ability to manage a fast-paced environment and adapt to last-minute changes.
• High attention to detail and a strong commitment to meeting deadlines.

Desirable Experience:

• Previous experience in customer service or administration roles.
• Familiarity with the pest control industry (but not essential).
• Geographical knowledge of Brisbane and its traffic patterns.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, and Access).

Why Join Us?

At Cure-All Pest Control, we offer a supportive, family-oriented work environment where your contributions will be valued. This is your opportunity to play an integral role in our growing business while driving positive change.

If you're a motivated, forward-thinking individual who thrives in a fast-paced environment, we'd love to hear from you. Apply now and make your mark on our team