Director of Operations

2 weeks ago

Townsville, Queensland, Australia Bolton Clarke Full time

About The Role
Bolton Clarke is seeking an accomplished Director of Operations to provide strategic leadership and operational oversight for our Residential Aged Care services across Far North Queensland. Reports directly to the Chief Operating Officer Residential Aged Care, you'll take the helm of a significant regional portfolio, overseeing 11 homes from Cairns to Brisbane and guiding a multidisciplinary team to deliver exceptional care and operational excellence; including Operations Manager, Clinical Operations, Workforce, HR, IT and Finance Business Partners.

This is an opportunity to influence strategy, drive innovation, and lead a high-performing team in one of Australia's most respected aged care organisations.

Key Responsibilities

  • Provide strong, effective leadership and direction to regional Residential Aged Care functions.
  • Champion person-centred care, enhancing customer and employee experience through regional improvement projects.
  • Lead and coach leadership teams, fostering connections across Bolton Clarke's service lines.
  • Oversee operational performance, compliance, and financial management for multiple homes.
  • Facilitate business reviews and contribute to strategic planning and stakeholder forums.
  • Drive change initiatives, supporting the implementation of new processes and programs.

About You

  • Significant operational leadership experience in health or aged care.
  • A Strategic and commercial acumen, with a track record of delivering outcomes.
  • Exceptional relationship-building and facilitation skills.
  • Demonstrated experience managing state and/or regional portfolios and supporting operational teams.

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and always together in all aspects of your work.
Our Benefits
Our culture is both supportive and collaborative where you can make your role your own. In return for your hard work, you will receive a generous salary package plus:

  • A work culture that values you and invests in your career
  • Hybrid working arrangements
  • Salary packaging benefits up to $15,900 + $2,650 entertainment allowance
  • Employee Assistance Program for you and your family
  • Options for additional purchased leave
  • Flight Centre Travel Club holiday deals
  • Private health insurance discounts

About Bolton Clarke
Bolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.

Apply today
Please apply with a resume and cover letter, we will be assessing applications as they are received and interviewing shortlisted candidates as soon as possible. For more information please contact Jason Azzam,

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