Intake & Scheduling Officer - 6 Month Fixed Term
2 weeks ago
Care Forward is an innovative, leading provider of home care services. We are a locally owned Tasmanian community service provider with a focus on reablement, health and wellbeing.
For 25 years we've been providing care and support to people in their homes across Tasmania. Our dedicated and passionate team includes Nurses, Allied Health Professionals and Home Independence Support staff – all working to support and restore independence, health and wellbeing to thousands of Tasmanians across the State.
About You:
You are an enthusiastic and dedicated individual with a real passion for customer service delivered to the highest standard. You are adaptable, compassionate, enjoy meeting new people and working in a variety of fast paced settings.
About the role:
Assisting with the set-up and scheduling of services for consumers, and/or brokerage to external providers to deliver community-based supports and services. Including:
- Facilitate consumer support
- Ensure the consumer's home support is focused on person-centered service provision, enabling clients and their carers to continue to live in their community.
- Apply a wellness philosophy to develop best practice, goal oriented, client directed supports through interactions with consumers.
- Assist in the identification and brokerage of appropriate service delivery providers for the effective provision of services where needed.
- Communicate with consumers and employees with a high focus on consumer needs.
- Maintain electronic based filing systems and relevant data bases to ensure accurate and up to date consumer and employee records.
Your experience:
Experience as a worker in health, the aged care sector (residential or community setting), or experience in a call center environment, would be an advantage.
Experience relevant to a customer/client service role with a focus on administration and good customer service outcomes.
Your Skills:
High level customer service and telephone skills.
Good verbal, written and interpersonal communication and relational skills.
High level computer literacy with experience in word processing, calendar management software (Outlook) and data base applications including high level key board skills.
Ability to liaise and collaborate with service providers, referrers and consumers.
High attention to detail and the ability to multitask effectively.
Our Mandatory Requirements:
- Two (2) professional referee checks (2) – worked with candidate within last 5 years.
- National Police Certificate obtained within the last three (3) months or willingness to obtain
How You Apply:
Please provide acoverletter (2 page maximum) outlining your suitability for the position and why you are interested in applying for this opportunity. This should include what you would bring to the role. Please also provide your current Resume.
Any Questions on this Vacancy
Please contact our Human Resource team on or Email
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