Service Technician

2 days ago

Port Adelaide South Australia Labourpower Recruitment Services Pty Ltd Full time

We are currently seeking a Service Centre Technician (Power tools) to support the operational needs of a large tool manufacturer. The Factory Service Centre (FSC) Technician role is primarily responsible for providing a branch-based point of contact between our client and their business partners/end users for the purpose of selling, supplying, and servicing the company's product range.

The successful candidate must have prior experience in a similar fast paced environment and a working knowledge of product servicing and customer support. You will need to effectively apply these skills and demonstrate a firm understanding of process and procedure with warranty and damage claims.

Primary Roles and Responsibility

  • Tool repairs and support/training
  • Jon entry for repairs
  • Dispatch of completed repairs
  • Warranty repairs
  • Customer Service
  • WHS knowledge and zero harm approach to work

To be successful you will need to demonstrate:

  • Receiving and processing warranties and technical enquiries and supplying prompt, correct and relevant technical information in response.
  • Ensuring the safety tagging of customer repaired, demo tools, loan tools and other as directed.
  • Delivering technical and practical training to staff, our customers and end users.
  • Daily collection of tools from warehouse for repair.
  • Daily entry of all jobs from that day into the system for the service team to complete.
  • Picking/ collection of spares from main warehouse as required.
  • Ensure the immediate dispatch of all completed repair jobs to maximise customer satisfaction.
  • Packaging of larger items as required to prevent transit damage.
  • To be regarded by all customers, both internal and external, at every level, as a provider of outstanding customer service.
  • Abide by all Company Policies & Procedures including Code of Conduct Policies.
  • Enhancing customer satisfaction through all facets of service delivery in liaison with relevant branch and company staff.
  • Co-operate by willingly participating and supporting team decisions, being a good team player.
  • Promote a friendly climate, good morale, and co-operation, promoting a good reputation with both internal and external customers
  • WHS responsibilities can include maintaining a safe system of work in the workplace including correct lifting methods.
  • Complying fully with the Occupational Health & Safety Policy Statement.
  • Obeying all relevant safety, health, and environment legislation

Qualifications and Skills:

  • Previous experience repairing power tools or similar product.
  • Previous experience in the product repair industry.
  • Excellent communication, customer service and organisational skills.
  • Ability to work unsupervised.
  • Strong attention to detail and time management skills
  • Intermediate MS Office skills

Labourpower Recruitment Services |

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