Service Desk Technician Trainee

4 days ago

West Gosford, New South Wales, Australia Central Coast Group Training Full time $40,000 - $80,000 per year
Kickstart Your Career in IT

Are you passionate about technology and customer service? As a Service Desk Technician Trainee, you'll have the exciting opportunity to work alongside experienced IT professionals, gaining hands-on skills to support the operations and growth of their business.

ABOUT CCGT:We have been the Coast's leading employer of Apprentices and Trainees for over 40 years.

Throughout your traineeship, you will be employed by CCGT and will work day-to-day with our host employer to receive your on-the-job training in the industry.

ABOUT THE HOST EMPLOYER:Our Host Employer has been in operation for over 35 years and is a leading business to business technology provider on the Central Coast. They offer all technology related services including telecommunications, IT solutions, NBN, phone lines, network cabling, security systems, mobile plans and more. They are the only company on the Central Coast offering all these services under one roof. They pride themselves on delivering end to end modern solutions for their clients at affordable prices.

They are now looking for an organised, friendly Trainee to join their amazing team

DESIRED QUALITIES:
  • Great organisational skills & operates with integrity
  • Excellent written and verbal communication skills
  • Ability to prioritise and multitask
  • High attention to detail
  • A proactive approach with good problem-solving skills
  • Enthusiastic & positive outlook
  • Driver's licence
  • Ability to take initiative & give things a go
  • Ability to work within a team environment or autonomously
  • Eager to learn and grow within the role & the business


KEY ROLES AND RESPONSIBILITIES:

  • Assisting the support team
  • Communicating with clients over the phone
  • Assisting clients via remote internet access software
  • Monitoring, creating & updating service tickets
  • Supporting the team with various projects
  • Programming network hardware to install on-site
  • Assisting with stocktake
Working Monday to Friday, 8:30 am to 5:00 pm. As part of this traineeship, you will be PAID to study a Certificate IV in Information Technology through ON THE JOB Training over a period of 24 months.

If this sounds like the role for you, click the "APPLY NOW" button below to submit your application.

Additional information
  • PAID to Study a Certificate IV in Information Technology
  • Full Time Role Located in West Gosford
  • Driver's Licence essential

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