Membership Development Specialist

Membership Development Specialist

Join a purpose-driven team that connects brand-new goods donated by businesses to Australians in need, creating positive social and environmental impact.

• Full-time role based in Smithfield (Hybrid), with 2 days in the office (Tuesday & Thursday) and flexibility to work from home
• Build strong relationships with charity partners and schools, supporting them to maximise the value of Good360's platform and resources
• Be part of a values-led, innovative organisation that helps reduce waste while making a real difference in the lives of people experiencing hardship

Impact of the organisation

Every year in Australia $2.5 billion worth of unsold household goods are wasted, while 1 in 8 Australians live below the poverty line.

Good360 Australia aims to bridge this gap by connecting businesses' brand new unsold or surplus goods with people in need, creating a Circle of Good where everyone benefits.

Join Good360 and help change the world by becoming part of a team of dedicated professionals who connect charities, schools, and society's most vulnerable with businesses willing to donate unsold goods, services, and disaster recovery essentials.

Good360 offers a safe, inclusive, and diverse environment, flexible working conditions, and a collaborative team culture.

Join an organisation where kindness, integrity, collaboration, and innovation define the workplace culture.

The Impact You Will Have in This Role

As a Membership Development Specialist, you'll ensure their members - charities and schools - thrive on the Good360 platform. You will:

• Build strong, lasting relationships that help members access more resources for their communities.
• Support onboarding and engagement, ensuring new members quickly see the value of joining Good360.
• Reactivate lapsed members, helping them reconnect to life-changing support.
• Drive retention, ordering, and growth - outcomes that directly translate into greater community impact.

Your work will empower thousands of Australians, strengthen partnerships and maximise the positive social and environmental outcomes Good360 delivers every day.

Key Responsibilities

• Serve as a trusted partner for a portfolio of members, providing guidance and support.
• Onboard new members and ensure they are set up for long-term success.
• Proactively re-engage lapsed or inactive members using data-driven insights.
• Collaborate with internal teams to remove barriers and improve the member experience.
• Contribute to membership-driven initiatives such as grant programs and special projects.
• Track performance, measure outcomes and share impact stories that highlight Good360's value.

Skills and Experience

• 2–5 years' experience in membership management, customer success or account management.
• Strong communication and relationship-building skills, with the ability to navigate challenging conversations with empathy.
• Results-oriented with a proven record of meeting KPIs and driving engagement.
• Proactive and data-driven approach to identifying opportunities for growth.
• Experience in the not-for-profit sector is an advantage.
• A mindset aligned with Good360's values of Kindness, Integrity, Collaboration and Innovation.

ApplicationsFor any questions or for a confidential discussion, please contact Erin Hinchey at 

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are a representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in workforces.