Senior Program Coordinator, Volunteering

• Student Enrichment and Success
• This is a full-time, continuing position with salary in the range $100,554 - $109,496 (HEW 7), plus a generous super allowance of up to 17%.
• Lead a passionate team to guide UQ's student volunteering and mentoring programs in a dynamic environment, with every day bringing new tasks and projects.
• We are seeking a collaborative, outgoing, and resilient individual with a strong understanding of student engagement and supervisory experience, ready to thrive in fast-paced periods like orientation while primarily based at the St Lucia campus.
• Based at our St Lucia campus (occasional pre-organised travel to other UQ campuses)

We are looking for an experienced, proactive, and energetic Senior Program Coordinator, Volunteering & Mentoring, to join our team and significantly enhance student life at UQ. This role involves overseeing and contributing to our key enrichment programs, including student mentoring (Get Set/My Student Guide) and student volunteering (Get Involved), as well as other vital initiatives. Primarily based on campus, this position also involves supervising a small team and being highly involved in the day-to-day operations of these dynamic student-facing programs.

Key responsibilities will include:

Lead Program Delivery & Team Supervision

• Supervise a team to deliver sustainable, best-practice volunteering and mentoring initiatives, supported by evaluation and planning. This includes collaborating with coordinators to design and deliver training for volunteers, mentors, and staff.

Drive Engagement & Events

• Collaborate with coordinators to plan, manage, and deliver a range of events that promote programs, support student recruitment, and celebrate volunteer contributions.

Foster Strategic Partnerships & Innovation

• Build and maintain strategic internal and external community partnerships to enhance UQ's leadership and expertise in volunteering and mentoring. This also involves overseeing the development and delivery of new projects and program enhancements.

Analyse Performance & Support Operations

• Lead the identification, analysis, and interpretation of program data to inform strategic reporting and drive continuous improvement. Additionally, actively contribute to the team's day-to-day operations while fostering a collaborative and high-performing culture.

Essential

• A relevant degree and at least three years' experience in the tertiary student experience sector, with a strong understanding of student engagement and employability issues in national and international higher education contexts.
• Demonstrated ability to supervise staff (prioritising workload, wellbeing, and performance) coupled with highly developed interpersonal and negotiation skills, including the capacity to build and maintain positive relationships with diverse internal and external stakeholders.
• Proven strong organisational and project management skills, encompassing the ability to plan, schedule, budget, and prioritise tasks effectively in a dynamic environment.
• Demonstrated ability to monitor and evaluate program outcomes, including analysis and reporting for strategic and program improvement purposes.
• This role requires possession of, or eligibility to obtain, a current Blue Card,
• Familiarity with University information systems and reporting tools (or the ability to rapidly acquire this knowledge).

Desirable

• Experience with volunteer management or mentoring programs.

You must maintain unrestricted work rights in Australia for the duration of this appointment, and may be required to complete background checks including, criminal history and education checks. Employer sponsored work rights are not available for this appointment.

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave, 17% superannuation contributions, 17.5% annual leave loading.
• Access to flexible working arrangements including purchased leave and a condensed fortnight.
• Health and wellness discounts - fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.
• Cheap parking, On campus childcare and Salary packaging options.

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the 'About You' section
• Resume

For more information about this opportunity, please contact Sarah at [email protected]. For application queries, please contact [email protected] stating the job reference number (below) in the subject line.

Applications close Sunday 29 June 2025 at 11.00pm AEST (Job Reference Number - R Please note that interviews have been tentatively scheduled for 15 July 2025.

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to [email protected] for accessibility support or adjustments.

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.