Vehicle Handover Coordinator, Brisbane

What to Expect

The Tesla Team is committed to delivering an exceptional customer experience throughout the sales and delivery journey. The Customer Experience Specialist is responsible for exciting, educating, and engaging customers both before and during their Tesla delivery. This role will also support all aspects of the vehicle registration process. This position offers a great opportunity to influence the Tesla customer experience significantly and plays a crucial role in the company's rapidly growing sales operations.

Initially hiring on a 6 month contract with potential to go permanent.

What You'll Do

• Support the Sales and Delivery team with customer-facing delivery handovers, sales check-in, and other customer experience related activities.
• Contribute and provide best in class experience in every interaction with a specific focus on delivery day
• Coordinate vehicle staging and host delivery appointments, including new owner orientations tailored to the individual customer's needs and comfort level.
• Demonstrate mastery of all Tesla products and services, along with local incentives for EV owners.
• Collaborate with the vehicle readiness team to conduct final inspections for quality before vehicle delivery.
• Provide constructive feedback to program management and other stakeholders to enhance departmental efficiency and promote improvements across the company.
• Coordinate with internal and external teams to seamlessly coordinate various aspects of delivery day, (such as Sales, Service, and Remarketing Teams).
• Leverage a customer-centric skillset to understand and address their concerns with professionalism and empathy.
• Identify and overcome objections and obstacles, including charging and customer education.
• Ensure the final receipt of delivery is coordinated in line with accounting's revenue recognition standards.
• Proactively and consistently update our CRM systems to ensure accurate and timely delivery information is available to management.
• Contribute ideas to enhance the Tesla delivery experience and improve back-end processes and procedures.
• Assist regional delivery customers through phone and digital channels to provide a supportive, customer-centric remote delivery experience.
• Manage all aspects of the vehicle registration process, including the dealer online system, number plate management, accurate calculation of local fees and charges, document generation, and dealer management systems
• Prepare and review customer documents (incl. registration documentation) prior to delivery day
• Ensure accurate record keeping and form generation in compliance with local Motor Car Traders Act
• Maintain revenue recognition compliance
• Uphold a professional appearance at all times.

What You'll Bring

• Full australian work rights, WHV welcome to apply
• Experience working directly with customers, whether in retail, hospitality, delivery, or support roles.
• Good communication skills and a friendly, professional attitude when working with different types of people.
• Comfortable working in a fast paced environment and managing several tasks or appointments at once.
• Organised and detail oriented, especially when it comes to handling paperwork or following set processes.
• Willing to work with different teams to make sure everything runs smoothly for the customer.
• Open to learning about new products, services, and systems, training will be provided as needed.
• Comfortable using basic computer systems and able to keep accurate notes or records.
• A problem solver who stays calm under pressure and works to find solutions that keep customers happy.
• Able to support customers in person, over the phone, or through digital channels depending on their needs.
• A positive, proactive attitude and interest in helping improve how things are done.
• Reliable, punctual, and able to present yourself in a professional way.
• A valid driver's license may be required depending on the role.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.