College Receptionist

About ELTHAM College

ELTHAM College is an independent co-educational school in Nillumbik Shire, northeast of Melbourne. At ELTHAM,
education is a daring adventure – we provide authentic learning opportunities so that students can become
world-ready.

ELTHAM College grows the heart and mind of each child. We believe that school is an adventure where children learn to
think for themselves, in preparation for a future of exciting possibilities. Located in an extraordinary environment,
students experience an engaging, rigorous world-ready curriculum while being supported with warmth, care and respect.

The College has a strong commitment to technology. All applicants should be able to demonstrate their desire to
maximize the use of technology in an educational environment

ELTHAM College is committed to global awareness and global citizenship.

Purpose of the role
The Receptionist will ensure that first impressions to ELTHAM College will be a professional and efficient experience. This
position is front of house for the College and a welcoming and friendly manner is essential. Main reception is where all
guests are greeted, guided to sign in on arrival and departure, as well as student late arrival and/or early departures. To be
successful in this role, the Receptionist has a high level of interpersonal skills and an ability to build strong relationships
within the ELTHAM community.

Main Duties/Responsibilities

• Answer phone calls with a friendly manner and direct to the appropriate stakeholder
• Proactively assist parents/visitors who arrive at Reception and ensure that visitor compliance requirements are met
• Assist staff with queries when they contact Reception
• Organisation, distribution and posting of daily mail, including arranging couriers
• Enter and communicate student absences where appropriate
• Receive and respond to initial enquiries regarding bus routes
• Maintain a clean and safe workspace, and abide by workplace health and safety policies and procedures
• Receive enquiries and bookings relating to Swipers Gully Hospitality Centre
• Process credit card payments of accounts/camps etc. in person or via phone calls
• Assist with emergency management as directed
• Assisting student enquiries when presented to Reception, including the top up of student photocopy/print
• Book and monitor conference rooms for meetings
• Order and stock supplies for the staffroom
• Keep the reception area tidy and welcoming
• Maintain and distribute internal staff telephone extension list
• Tending to first aid needs of ill or injured students and staff in the College Nurse's absence
• Provide general administration support to other staff and as directed by the EA to the Principal
• Other administration duties as required to support the College

Experience

• Experience in a similar role, providing exceptional customer service (an educational setting will be highly

• Familiarity with a multi-line telephone system
  

Skills and Attributes

• Demonstrated bright, friendly, and welcoming demeanor
• Ability to multitask
• Demonstrated exceptional communication and interpersonal skills, maintaining confidentiality
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook), with a willingness to

• Demonstrated knowledge of child safe practices including reporting requirements
  

Qualifications and Employer Requirements

• Appropriate qualifications or equivalent employment experience for the role
• Clearance to work with children - Current Working with Children's Check (WWCC)
• National Police Check (within the last 6 months)
• First Aid Certificate (desirable)
  

Organisational Accountabilities

ELTHAM College is committed to the health, safety and wellbeing of its staff and students. ELTHAM College and its staff
must comply with a range of statutory requirements, including child safe, equal opportunity, occupational health and
safety, privacy and trade practice. ELTHAM College also expects staff to comply with its policies and procedures, which
relate to statutory requirements and our day-to-day operations.

Child Safety at ELTHAM College

All staff at ELTHAM College are responsible for providing a safe environment and the protection of children and young
people within our care, including promoting physical, emotional and cultural safety. All staff are responsible for reporting
information about suspected child abuse. All staff share in the responsibility for the prevention and detection of child
abuse and promptly raise any issues or concerns about a child's safety. All staff are required to follow the School's Child
Safe policies and Child Safety Code of Conduct.

ELTHAM College takes a zero-tolerance approach to child abuse and is fully committed to ensuring that its strategies,
policies, procedures, and practices meet all Child Safe Standards as specified in Ministerial Order No All
applicants should refer to our Child Safety Policy and Code of Conduct found at Policies - Eltham College.