
Operations Manager – Community Aged Care
6 hours ago
About the Role
Reporting to the Executive Team, the Operations Manager leads community aged care services across VIC and NSW. The role ensures high-quality, person-centred and compliant services, and builds a culture of continuous improvement and service excellence. You will lead a team of Care Managers and represent Esse Care across the sector and within the community.
Scope of the Role
Operational Leadership
- Lead by example and set high standards for service delivery. Drive continuous improvement across the organisation including with frontline teams.
- Lead weekly performance huddles, monitor outcomes and proactively address issues and business risks.
- Maximise client outcomes by making full and effective use of available funding and care hours.
Growth & Market Development
- Identify, develop, and pursue new opportunities for growth, partnerships and referral pathways.
- Build a visible presence for Esse Care within local communities across VIC and NSW.
Compliance & Governance
- Collaborate with the Clinical Nurse Manager to oversee governance, incidents, risk management, audits, and quality improvement. Ensure services meet the Strengthened Aged Care Quality Standards, the new Aged Care Act and related rules, funding settings and internal policies.
Strategy to Execution
- Collaborate with senior leaders and business partners to translate strategy and sector changes (i.e. Support at Home) into operational plans that deliver measurable results.
Team Culture
- Lead, mentor, and develop a multicultural team of Care Managers—including four in VIC and two interstate managers in NSW.
Stakeholder Relationships
- Maintain proactive communication with clients and families to gather feedback. Manage expectations and resolve issues with care and urgency
- Set clear expectations with suppliers (scope, timeliness, documentation) and review performance regularly.
About You
We are seeking an experienced leader with:
- A strong track record in aged care or related community services
- Proven capability in operational management, compliance, and quality systems.
- Demonstrated capability in managing teams and working with key stakeholders within the organisation
- Exceptional interpersonal skills, with the ability to inspire teams and build trusted relationships.
- Strong business acumen and experience in budget management.
- Relevant tertiary qualifications (business or health) are desirable, with clinical experience highly regarded
- Deep understanding of the aged care regulatory environment, standards, and funding systems (desirable)
- Current Australian driver's licence and capacity to travel.
About Esse Care
Since 1988, Esse Care has been a trusted provider of home care and disability services across Melbourne and beyond. From humble beginnings as a family-run business, we have grown into a second-generation provider with over 35 years of experience in delivering ethical, transparent and person-centred care. We proudly support seniors and people with disability to live with dignity, independence and choice. Our multicultural team reflects the diversity of the communities we serve, and our values of honesty, inclusivity and service excellence guide everything we do.
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice. Successful candidates will be subject to a variety of background checks including a national criminal history check, reference checks and, if applicable, WWCC, NDIS worker screening check and a pre-employment medical.
Recruitment Agencies: Please note, this position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.
Job Type: Full-time
Pay: $100,000.00 – $120,000.00 per year
Application Question(s):
- What's your expected annual base salary?
Experience:
- Operations management: 1 year (Preferred)
- people management: 1 year (Preferred)
Licence/Certification:
- Australian driver's licence (Preferred)
- National Police Check (Preferred)
Work Authorisation:
- Australia (Preferred)
Work Location: In person
-
Operations Manager – Community Aged Care
4 hours ago
Tullamarine, Victoria, Australia Coburg Aged Care Pty Ltd Full time $120,000 - $180,000 per yearAbout the RoleReporting to the Executive Team, the Operations Manager leads community aged care services across VIC and NSW. The role ensures high-quality, person-centred and compliant services, and builds a culture of continuous improvement and service excellence. You will lead a team of Care Managers and represent Esse Care across the sector and within the...
-
Care Manager
3 hours ago
Northcote VIC, Australia Maree Care Full time $72,000 - $120,000 per yearAbout Maree Care:We are a fast-growing In-Home Aged Care Provider based in Melbourne. We are built on the energy and passion of vibrant individuals who create a thriving, welcoming, and supportive community within our team.Main office is located in Northcote, VIC 2070Role Overview:We are seeking a dedicated and experienced Care Manager to join our team. In...
-
Registered Nurse – Aged Care
2 days ago
South West Coast VIC, Australia Cro Care Full time $90,000 - $120,000 per yearCroCare is currently seeking an experienced and compassionate Registered Nurse to join our dedicated team at our Bell Park aged care facility. This role is ideal for a nurse who thrives in residential aged care and is committed to delivering high-quality clinical care in alignment with CroCare's Mission and Values.About the Role:Reporting to the Clinical...
-
Personal Care Assistants Casual
2 days ago
Warragul VIC, Australia For Purpose Aged Care Full time $60,000 - $80,000 per yearMake a Difference at Warragul Community Aged CareExciting Opportunity for Personal Care Assistants with Casual and Part Time Positions AvailableWhat We Value:We believe great CARE starts with great people. If you share these values, you'll fit right in:CollaborationAccountabilityRespectEmpathyWhy You'll Love Working With Us:Friendly, supportive team...
-
Personal Care Assistants Part Time
6 hours ago
Officer VIC, Australia For Purpose Aged Care Full time $60,000 - $80,000 per yearMake a Difference at Cardinia Community Aged CareExciting Opportunity for Personal Care Assistants Part Time positionsWhat We Value:We believe great CARE starts with great people. If you share these values, you'll fit right in:CollaborationAccountabilityRespectEmpathyWhy You'll Love Working With Us:Friendly, supportive team cultureReal opportunities to grow...
-
Operations Manager
11 hours ago
Tullamarine, Australia Homewell Full time**Work options**: Hybrid **About Us** Homewell is a trusted boutique community care provider, proudly serving Melbourne’s North and Northwest for over 30 years. Known for our strong community ties, we deliver aged and disability care that’s genuinely person-centred. At Homewell, you’re not just part of a team - you’re part of a values-driven...
-
Aged Care Administration Coordinator
4 hours ago
Highett VIC, Australia Atticus Health Full time $60,000 - $80,000 per yearAre you organised, proactive, and passionate about supporting healthcare teams? Atticus Health is looking for a Part-Time Aged Care Administration Coordinator to join our expanding team, supporting our General Practitioners (GPs), Geriatricians, and aged care services. This is an onsite role based in our Highett office, so it is ideal for candidates who can...
-
Care Partner
1 week ago
Tullamarine, Australia Care With Quality Full time**Work options**: Hybrid - Join a growing community care organisation - Make an impact in this key role - Tullamarine based in a Hybrid role **About the Role** Our HCP Care Partners, are integral to delivering tailored & trusted support to our clients, helping them to achieve their personal goals and getting to know them to ensure their health & wellbeing...
-
Operations Manager
7 days ago
Tullamarine, Australia Kinyara Health Full time**Work options**: Hybrid **About Us** Kinyara Health is a fast-growing boutique homecare group, operating five community-established home support businesses across Australia - each one inspired by the hearts and personal stories of their founders. Homewell is a trusted boutique community care provider within the Kinyara Health family, proudly serving...
-
Physiotherapist Grade 3 Care Communities
7 hours ago
Ballarat VIC, Australia Wimmera Health Care Group Full time $80,000 - $120,000 per yearLocation:Ballarat Central, VIC, AU, 3350Permanent Part-Time | 48 hours per fortnight | Starting December 2025 (flexible start date available)$52.70-$60.21 per hour + salary packagingAbout the RoleStep into a senior physiotherapy role where you'll shape services across residential aged care and aquatic programs. Alongside delivering hands-on care, you'll...