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Senior DCA Officer

2 weeks ago

City of Brisbane, Australia Transurban Full time $90,000 - $120,000 per year

Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. 

About the role 

We're seeking a Senior DCA Officer to support debt recovery operations through stakeholder engagement, process improvement, and performance monitoring.
 

You'll join a team that drives operational outcomes, collaborates across partners, and supports leaders in delivering efficient and effective credit solutions.
 

As our Senior DCA Officer, you'll contribute to lasting and positive changes that shape the future of our cities and communities. It's meaningful, challenging and exciting work. 

(Role can be based in our Sydney, Melbourne or Brisbane office)

Day-to-day, you will: 

  • Maximise revenue through strong engagement with internal and external stakeholders

  • Manage debt service agreements to ensure partner agencies meet performance targets

  • Analyse trends and processes to improve collection outcomes and team development

  • Lead process improvements that enhance customer experience and operational efficiency

  • Prepare and validate monthly reports, invoices, and reconciliations for finance and leadership

This role will suit someone with a curious mind and transferrable skills and experiences, including: 

  • Experience in credit management, with exposure to handling high-volume, low-value transactions.

  • Strong knowledge of credit processes, relevant legislation and credit reporting methodologies

  • High-level problem-solving skills including the ability to identify the root causes of problems and to initiate process changes to solve problems  

  • Proven ability to analyse data and drive process improvements

  • Excellent communication and stakeholder engagement skills

If you meet some of these requirements, but not all, we encourage you to submit your application. 

With a career at Transurban, you'll enjoy a range of benefits, including:   

  • A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year   

  • 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well 

  • Learning and development opportunities to support your career interests  

  • Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more  

  • Share offers and insurance benefits  

  • Social activities, community give-back programs and paid volunteer days  

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.   

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.  

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on    

Ready to help us keep cities moving? Apply today.  

Job Type:

Permanent

Closing Date:

18-Aug-2025 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:

Sydney CBD, Inner West & Eastern Suburbs Sydney NSW