Allocations Coordinator

Part time, 3 days per week (Mondays and Fridays in our Collingwood office, Thursdays working from home).

Join a team of like-minded people who really care about the work we do and actually love coming to work

iCare is a values-based organisation which has quickly developed into the most respected agency provider of youth workers in Victoria. Join our experienced and passionate operations team and make a positive impact on the lives of at risk and vulnerable young people.

About You

• You are an organised and proactive team player with previous rostering, customer service and administration experience and a track record of effectively handling competing and changing priorities.
• You have great interpersonal and communication skills, with the ability to build rapport and positive working relationships
• You take initiative and have a high attention to detail.
• You're a reliable team player with the ability to collaborate effectively across teams.
• You have excellent computer skills, including demonstrated experience navigating rostering or similar software systems
• Previous industry experience would be advantageous but is not essential for this role. We will teach you what you need to know and provide a thorough training and induction plan to help set you up for success.

The Opportunity

This 12-month contract role would suit someone with administration and customer service experience, excellent communication skills and a willingness to learn. You will also have experience with rostering and using rostering systems. Making a difference by supporting our clients and staff, the role will partner with the Community Service Organisations (CSO's) we work with to maintain our excellent service standards and allocate shifts for our youth workers working in the residential care sector. This is a fixed term contract, but there may be the possibility of the role becoming permanent. There may also be scope to work additional hours at time for leave coverage etc.

The role will involve:

• Rostering: coordinating, inputting and allocating shifts
• General administration including data administration requiring proactiveness, a sense of urgency and a high attention to detail
• Building relationships with our CSOs and staff
• Maintaining excellent communication and working closely with the team and our CSO's to provide support
• This is a part time hybrid role working 3 days per week: 22,5 hours per week (Mondays and Fridays 9am - 5pm in our Collingwood office and Thursdays working from home)

Your new team

• We are a close knit, friendly, compassionate and inclusive team of professionals. We love to work hard (it can be pretty fast paced) but have a laugh too and we are really proud of the friendly, supportive and passionate team we have built together.
• We are experienced and would love to share our knowledge with you.
• We work from home 2 days a week (Tuesdays and Thursdays) and when we're in the office we enjoy perks like sharing a (barista-quality if we do say so ourselves) coffee and enjoying lunch (both are provided) together. We also have an awesome milkshake station
• Many organisations talk about their great team culture; we actually live it

We can't wait to welcome another superstar to our team. Our recruitment process will commence straight away (we will start contacting short listed candidates this week) and will include members of our operations team so you can get to know us and see if we're the right fit for you.

iCare Staffing acknowledges Aboriginal people as the traditional custodians of the land on which we operate. We commit to working respectfully to honour their ongoing cultural and spiritual connections to this country.

Diversity and inclusivity are important to us here at iCare Staffing and we are committed to ensuring our workplace and services reflect this.

To learn more about us and get a sneak peek of our office, please visit our website: and check us out on Facebook, Instagram and LinkedIn.

If this is the opportunity you've been looking for (and you love exclamation marks as much as we do), we would love to hear from you. Please click the 'Apply Now' button below and please include a cover letter highlighting your experience and suitability for the role.