Payroll Consultant

About us:

Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer's diverse problems – supporting multiple businesses across a variety of markets to be ready for anything. We're an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers.  So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can't be found in any other company.

It's an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

The key accountabilities of the role:

• Ensure payrolls are process in line with relevant legislation, accurately and on time
• Pay the right people the right amount at the right time.
• Understanding each customers individual payroll requirements and execute against these
• Customer Satisfaction (CSAT)
• Keep up to date with Payroll and related industry knowledge
• Maintaining customer records on internal systems

The key responsibilities of the role:

• Responsible for end-to-end management of payroll functions for managed service clients
• Process payrolls ensuring compliance with current legislation (Superannuation, PAYG, Payroll tax etc) is met, checking and reconciling payroll reports before sending to clients for verification
• Perform calculations and reconciliations that are correct and compliant
• Respond professionally and accurately to clients within required time frames & client's agreement for service
• Provide accurate, clear and concise factual information to customers.
• Own your portfolio of clients and process payrolls in line with ReadyTech's internal and client procedures to meet individual client expectations
• Provide back-up portfolio / team support when required, ensuring all SLA's are met
• Gather insights from clients on changing business needs and work with CSM's to recommend solutions to minimize churn
• Ensure the client contacts are informed and communicated with regularly on updates to legislation, product enhancements or fixes & changes, including understanding and system navigation as required
• Hold clients accountable to ensure SLA's are achievable and expectations are meet
• Invoice and charge customers correctly for services provided, in line with service agreements and other agreed support charges
• Build and manage superior relationships with clients and have a proactive approach to delighting our customers
• Assist clients to maximise system features and functionality as required
• Execute User Acceptance testing on payroll related features and functions as required by IT or product either for enhancements, releases or fixes.
• Identify and contribute to continuous process improvement strategies, including the maintenace of procedure documents, checklists and other support documents
• Actively take ownership of your own Learning and Development plan, attend and participate in internal training. Utilise the learnings to ensure you are competent in the core skills as defined by your leader
• Identifying opportunities to improve our service offering and client experience
• Maintain and update Systems (CRM and BPO), process documentation, schedules, checklists, timetables and any another other client related documents for smooth operating of the payroll function
• Share knowledge and collaborate with other Teams / Team Members to promote best practice and consistency both internally and for our customers
• To raise and follow up on issues/enhancements requiring internal team support. Making sure the client is updated at all times on expectations of deliverable and timings
• Ensure that clients data integrity is maintained and protected. Escalate issues as appropriate
• Other duties or projects as required
• Adhering to Company Assurance program ISO27001
• Demonstrate and model the Ready Tech values
• Attend operational meetings with clients as required

The key requirements for the role:

• Extensive Payroll Processing (in a high-volume environment)
• Strong Analytical skills
• Extraordinary time management prioritisation skill
• Be able to deliver against tight deadlines
• Great problem-solving ability and executing on solutions
• A positive attitude, be a team player, yet have the ability to work autonomously
• Attention to detail
• Excellent communication skills, written and verbal
• Strong relationship building skills & Excellent Customer Service ethics & Focus
• Intermediate to Advanced Excel skills
• Proactive, self-starter and results-driven with can-do attitude
• Be adaptable and embrace change
• Sound knowledge of Payroll, legislation, EBA and Award interpretation & multi state payroll
• Diplomacy and take pride in your work
• Sound Compliance Knowledge (Legislation)
• Sound Technical Payroll Knowledge
• Understanding EBA's Awards & Interpretation
• Payroll System (how to use a payroll system)
• Managing multiple payrolls & frequency's
• Processing in high volume environment
• Portfolio management
• Payroll processing using various data collection methods
• Working as part of a high performing team
• Exposure to varying industries, payroll sizes and complexities
• Exposure to identifying and resolving customer requests
• Working in a customer service environment with all levels within an organisation
• High Level of computer literacy

Why you should become a ReadyTecher:

• A day off for your birthday- hip hip hooray
• Additional 4 days of leave each year
• ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
• Hybrid work, with in-house baristas in Australia via the Ready Beans team
• Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
• Paid parental leave
• Additional paid leave for miscarriage, endometriosis and menopause
• Volunteer leave
• Flu vaccinations
• And plenty of ReadyTech merch drops along the way

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.

So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers