Senior Manager, AI Product

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.The AI Centre Of Excellence is looking for a Senior Product Manager to lead the development of enterprise-grade AI products.

Reporting to the Director of AI Products, you'll lead a cross-functional squad to discover and deliver new products and services in either our IT & Networks or Empowered Employee Portfolios. 

What you'll do

As a Senior Product Manager in our AI portfolio, you'll:

• Own and lead an AI product through its full lifecycle - from discovery and experimentation to scaled delivery and continuous improvement.
• Define and execute product strategies and quarterly OKRs, ensuring alignment with Optus' AI transformation goals.
• Translate complex business problems into elegant, AI-powered solutions that deliver measurable commercial and customer outcomes.
• Lead a cross-functional squad, driving agile delivery and fostering a high-performing, customer-centric team culture.
• Conduct deep user research and market analysis to uncover insights, validate hypotheses, and shape product direction.
• Champion experimentation and data-driven decision-making, leveraging metrics and A/B testing to optimise product performance.
• Collaborate with engineering, data science, design, and business stakeholders to build scalable, enterprise-grade AI products.
• Mentor junior product managers, contributing to the growth of product craft and best practices within the team.

What you'll bring

We're looking for someone who's not just experienced, but excited by the challenge of building what hasn't been built before.

Must-haves:

• 3-5+ years' experience in product management.
• Proven success in taking products from concept to scale.
• Strong strategic thinking and execution skills, with a track record of delivering commercial impact.
• Experience conducting user research and translating insights into product design and prioritisation.
• Deep understanding of customer-centric design and agile product development.
• Solid grasp of AI technologies, including agentic development approaches.
• Excellent communication and stakeholder management skills.

Nice-to-haves:

• Experience in Telco network operations, enterprise platforms, or employee-facing digital products.
• Familiarity with cloud-native architectures, APIs, and modern data platforms.

The good stuff….

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call We're here to help. When you contact us, please advise your preferred method of contact, and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit