Reception Team All Rounder

Reception Team All-Rounder – UFC GYM Bankstown

About Us

At UFC GYM Bankstown, we do fitness differently. Backed by the global UFC brand, we're redefining the way people train with our Train Different philosophy—offering dynamic programming, cutting-edge facilities, and a strong sense of community. We're more than just a gym—we're a movement that empowers people of all ages and abilities to reach their full potential.

The Opportunity

We're on the lookout for a passionate and energetic Reception Team All-Rounder to join our front-of-house team. This is a hands-on customer service and sales role perfect for someone who thrives in a fast-paced environment and loves helping others achieve their fitness goals.

Ideally, you'll have a combination of customer service and sales experience, and a strong interest—or even background—in health and fitness. Holding a Certificate III in Fitness (minimum) is highly desirable, but not essential.

Key Responsibilities

• Be the first point of contact for members and guests — delivering outstanding service every time
• Conduct gym tours and assist in the sales process for new memberships
• Handle enquiries, bookings, and point-of-sale transactions
• Stay up-to-date with all gym programs, events, and promotions
• Maintain a clean, organised, and welcoming gym
• Take pride in the appearance of the gym by completing daily cleaning duties across reception and gym floor areas to ensure the facility remains clean, hygienic, and presentable at all times
• Support the wider team with day-to-day operations
• Engage with members proactively — greeting everyone with a vibrant, positive attitude
• Manage incoming leads promptly and professionally, ensuring every enquiry is followed up and nurtured
• Build strong rapport with members to enhance retention and overall experience
• Provide exceptional customer service at all times, creating a friendly and energetic atmosphere
• Assist members with class bookings, app support, and general gym information to ensure a smooth experience

What We're Looking For

• Minimum 1 year of experience in sales and customer service.
• Previous experience in a gym or fitness environment is highly regarded
• Certificate III in Fitness or above (preferred, but not essential)
• We're looking for someone who brings great energy to the role and naturally connects with people, but also someone who lives and breathes the lifestyle. The ideal candidate is active, health-focused, and preferably trains in the gym themselves. This helps them understand our environment, relate to our members, and represent the UFC GYM culture authentically every day.
• Excellent communication and interpersonal skills
• Tech-savvy with good computer skills (Office 365 experience a bonus)
• Able to work independently and handle multiple tasks under pressure
• Friendly, reliable, and highly organised
• Current First Aid & CPR
• Valid Working With Children Check
• Available across a rotating roster (including early mornings, evenings, and some weekends)

Why Join Us?

• Be part of a globally recognised fitness brand
• Work in a fun, high-energy team environment
• Ongoing training and development opportunities
• Free gym membership and access to classes
• Play a key role in a growing community that's changing lives

Location

Our club is conveniently located in the heart of Bankstown with easy access by public transport or car.

Apply Now

If you're someone who loves connecting with people, has a passion for fitness, and enjoys working in a vibrant team environment—this is the role for you.

Job Type: Part-time

Pay: From $24.20 per hour

Benefits:

• Gym membership
• Professional development assistance

Work Location: In person