Partner - Strategic Accounts
4 days ago
Job Description
With embedded design, engineering, and product capability, this consultancy tackles complex, high-value transformation work across energy, retail, healthcare, BFSI, and the public sector. You'll join an established transformation and leadership team delivering impactful work that builds long-term client partnerships.
This is a senior, client-facing role where you'll lead sales strategy and steer delivery from insight to execution. You'll directly influence the firm's go-to-market approach and expand your leadership profile within a broader portfolio environment.
The business is redefining customer experience and service transformation for Australia's mid-market enterprises.
Key opportunities include:
Leading major accounts and delivering CX and service transformation programs ($250k–$1.5M)
Turning operational and customer pain points into practical, design-led service models
Originating and closing new consulting engagements while mentoring others to do the same
Owning strategic accounts, crafting pursuit strategies, and negotiating commercial terms
Collaborating with platform, data, and product teams to deliver end-to-end solutions
Elevating market presence via thought leadership and C-suite advocacy
What you'll need:
A strong background in customer or digital transformation consulting
Deep CX strategy skills — journey mapping, blueprinting, and operating models
Proven ability to lead and close complex, multi-capability transformation deals
Executive presence and credibility with mid-market enterprise clients
A seller–doer mindset with confidence post-sale to steer delivery
Leadership qualities that bring structure, energy, and commercial rigour
About the company:
A digital consultancy focused on customer experience transformation, spanning service design, mobile engineering, and platform development. Acquired in 2024 by a private equity portfolio of complementary digital firms across AI, analytics, tech delivery, and talent — unlocking unique opportunities to partner across the group and win strategic deals.
Apply now.
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