Sales & Service Lead: Pottery Barn

2 hours ago

Chadstone, Victoria, Australia Williams-Sonoma Full time $60,000 - $90,000 per year
Description

Williams-Sonoma & The Opportunity

Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer's west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.

Our Pottery Barn store in Chadstone is looking for a Sales & Service Lead (also known as a Sales & Service Key Holder) to create a unique shopping experience by providing exceptional customer service in a fast-paced, specialty retail environment. This is a permanent, part-time position offering 40 hours per fortnight with a fixed two-week rotating roster, including alternate weekends.

Why You Will Love Working With Us

We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here's just a taste of what you will enjoy as part of our team:

  • Generous employee discounts so you can enjoy our amazing products
  • Paid parental leave to support you through life's most important milestones
  • Access to a confidential Employee Assistance Program for personal and professional support
  • Career growth opportunities with real investment in your development
  • A supportive, collaborative team culture where your success is celebrated
  • The chance to be part of a fast-growing global business with an entrepreneurial spirit

What You Will Be Doing:

  • Ensure the store upholds visual presentation, replenishment, cleanliness, safety, and back-of-house standards to create an inviting shopping environment while showcasing our furniture and homewares through strategic merchandising.
  • Create unique and engaging experiences for customers by sharing your expertise and helping them enhance their homes, delivering exceptional customer service.
  • Assist with opening and closing procedures, register operations, and back-office tasks to provide operational support to the store management team, ensuring smooth store operations.
  • Use effective selling techniques and in-depth product knowledge to drive sales and achieve KPIs.
  • Create a positive and inclusive environment within a dynamic and supportive team.

What You Will Bring to the Role:

  • 1–2 years' retail or visual merchandising experience (preferred).
  • Strong eye for detail, layout, and brand presentation.
  • Great communication and leadership skills.
  • Ability to prioritise, multitask and work hands-on.
  • Flexible availability, including after-hours setups and peak trading periods.

Physical Requirements:

  • Ability to be mobile in the store and back-of-house areas, including standing for long periods
  • Ability to climb ladders and use other equipment in line with safety standards
  • Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques

 Ready to join the Team?

Do you have an eye for details and a passion for retail? Apply today

Only candidates with permanent work rights in Australia will be considered.

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