Senior Service Communications Partner

Build your career and Australia's future. 

Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.  

We have an exciting opportunity at nbn for a Senior Service Communications Partner, reporting to the Executive Manager, Industry Marketing and Communications. 

A bit about your role 

As the Senior Service Communications Partner, you will lead the development and execution of a nbn's Industry Communications calendar, ensuring our Retail Service Providers and Partners receive timely, relevant and purposeful communications across operational, contractual, commercial and promotional categories. You will act as a trusted communications advisor to the business, working closely with internal teams to interpret technical and commercial information into clear, value-based messages that drive awareness and engagement with nbn's roadmap of operational, commercial, contractual and promotional initiatives. 

This is a high-volume, hands-on role in a closely regulated environment, requiring precision, agility and a strong sense of ownership.. You will draft and review operational and technical updates for industry partners, ensuring clarity and compliance with legal and regulatory requirements, manage editorial calendars, oversee publishing workflows, and apply traffic management skills to ensure communications are delivered efficiently and effectively. You will manage end-to-end distribution of industry updates and oversee approval processes ensuring consistency and accuracy. You will also play a key role in executing crisis and emergency communications, bringing calm and clarity when it matters most. With a strong grasp of communications platforms and automation tools, including Salesforce Marketing Cloud and Adobe, you will have the hands-on skills to jump in and support the team with publishing and delivering best practice. 

A bit about you 

You are a proactive and process-driven communicator, comfortable working in fast-paced, complex organisations and have extensive experience in B2B and technical environments.  You bring a commercial mindset and a clear understanding of how to translate technical and operational information into audience-relevant messaging. Your ability to work independently, lead informal teams and manage time-sensitive publishing cycles makes you a natural fit for this dynamic, hands-on role. 

You love best practice communications and you thrive in structured, process-driven environments and are confident navigating editorial workflows and automation tools. Your experience in crisis or emergency communications environments and your ability to remain composed under pressure are highly valued. Above all, you bring a collaborative spirit and a commitment to helping the business communicate with purpose, clarity and impact. 

Life at nbn 

To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. 

A more inclusive working world 

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025. 

Equal Opportunities for All  

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing  or calling our Recruitment Accessibility Enquiry Line at Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website. 

Where to from here? 

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed. 

Please note that this role is a 12-month secondment opportunity and applications will close at midnight on Sunday, 16th November 2025. 

To be eligible for this role, you must have full working rights in Australia.