LoanIQ Specialist

LoanIQ Specialist

Job number: 801911

Primary position location: NSW- Sydney CBD

Primary position location: VIC- Melbourne CBD

Category: Helpdesk & IT Support

Category: Information, Communication & Technology

Work type: Permanent Full time

Closing at: Oct :55 AEDT

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We are looking for enthusiastic and versatile Senior Support Engineer, to take on new problems and assist NAB in moving technology forward to benefit our customers

• You'll join a high-performing business, backing talented individuals
• Inclusive and diverse team culture with hybrid work arrangement
• Bring your ideas, ambitions, and passions both in and outside of work

Our team are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a Senior Support Engineer, you will be joining the CIB Corporate Finance team that's doubling down on customer obsession.

Each day, you'll go above and beyond to:

• This is a production support role which requires on call duties 24x7, in a 2-4-week roster to restore service and applications hosted on Cloud infrastructure. The role is also responsible for deployment and patching that are performed out of business hours, typically on the weekends.
• Resolve incidents raised by users or caused by system failure in a timely manner and according to Service Level Agreement
• Prepare technical documents and/or knowledge articles to support users and stakeholders
• Understand processes and risk factors associated with change and incident
• Deploy code into non-prod and production and provide support to other technical teams
• Comply with regulatory requirements, bank standards and internal operating policies and procedures

We're looking for the best and brightest to deliver the best for our customers. You'll need:

• 8+ years technology experience in software delivery and deployment
• Strong LoanIQ operational and technical experience is essential
• Experience in Java or SpringBoot
• 4+ years in Support role using ITIL Framework (Incident, Change and Configuration Management)
• 3+ years in AWS and/or Azure technology

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.