Contact Center Agent

1 week ago

Launceston, Tasmania, Australia I-MED Radiology Network Full time $50,000 - $80,000 per year

IMED North Tasmania are seeking two customer focused and dedicated Contact Centre Agent to join the team ineither Launceston or Latrobe.

There are currently two permanent Full time positions working Monday to Friday, shifts scheduled between the core hours of 8:00am and 5.30pm.

This role is the perfect role for individuals who love to engage with the local community via the telephone, help them book appointments and solve problems, and for people who love to be busy and work hard with a supportive team around them.

I-MED Radiology Network's team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology, our innovative systems, and our imaging and diagnosis.

What will you be doing?

  • Driving the delivery of high quality contact centre services for people across N and North West Tasmania who are looking to book more complex radiology services
  • Managing appointments to maximise customer service and clinic efficiency over the phone and through our online booking platform
  • Providing excellent customer service and patient care
  • Developing and maintaining strong working relationships with patients, referrers, staff and managers

Our ideal team members will have:

  • Clear communication skills, both in speaking and listening, along with patience and empathy for people in varying situations
  • Ability to keep calm under pressure and multi-task between different systems while actively listening
  • High attention to detail and accuracy
  • Call Centre experience is preferred but not essential
  • As a team player, you will be determined to succeed in achieving your KPI's and your strong work ethic will be highly valued.
  • Adaptability to evolving changes in workflow

Life at I-MED Radiology:

Competitive remuneration corresponding with experience

Comprehensive paid induction training and ongoing development

Opportunity for career growth and professional progression

To be part of a fun and dedicated team that celebrates wins and successes

Commitment to your health and well-being, including access to employee assistance program

Diversity and Inclusion

Here at I-MED, we support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity.

If this role stands out to you but you don't feel like you 'tick all the boxes', we strongly encourage you to apply nonetheless, as you may just bring something to I-MED that we are looking for.

Next Steps...

If you are interested in the opportunity, please click apply and submit your updated CV - Please note due to the volume of applications, only successful candidates will be contacted and invited to an initial call with our Talent Acquisition team.

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