Loss Prevention Employee

Why We're Here
At Hotel Indigo we serve the curious – people who are inspired by new places, new people and new ideas. With hotels in culturally diverse locations all over the world, no two properties are the same. Each is part of the pulse and the rhythm of a place, drawing on the story of its local area to inspire every aspect of the hotel, from intriguing design to distinctive local ingredients in our menus. We're a global family of properties, bound together by a common desire to give our guests not merely a room, but a place.

How We're Different
Hotel Indigo, Grand Cayman is an upper upscale lifestyle hotel opened in the Spring of 2024, offering 282 guest rooms with views across the Caribbean Sea, multiple restaurants, an expansive pool deck and rooftop bar, for a uniquely local experience that brings into harmony the novel and the known, awakening the curiosity to join in, venture out, and encounter the meaningful connections that lead to life's true riches.

Just as no two neighborhoods are alike, no two Hotel Indigo hotels are alike, and no two Team Members are alike. We are looking for bright, confident, and free-spirited people to join our team

What You'll Do
As a Loss Prevention Employee, your primary responsibility is to create a safe and secure environment for all employees and guests. This includes providing safety education, enforcing company standards, and promoting the highest level of profit protection.

Essential Duties And Responsibilities

• Patrol all areas of the property.
• Assist guests with room access; ADA access; safe lockouts, etc.
• Monitor Closed-Circuit Televisions, perimeter alarm systems, duress (Area of Refuge) alarms, and fire life safety systems.
• Lock/unlock property entrances as required.
• Conduct daily physical hazard inspections.
• Respond to accidents, contact EMS, or administer first aid/CPR as required.
• Assist guests and employees during emergencies.
• Notify appropriate individuals during accidents, attacks, or other incidents.
• Diffuse guest and/or employee disturbances.
• Call for outside assistance if necessary.
• Complete incident reports to document all Security/Loss Prevention related incidents.
• Handle safety and security-related interruptions and complaints.
• Resolve safety hazard situations.
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
• Report to scenes of vehicle accidents/thefts.
• Call for assistance using proper code responses.
• Complete a Loss Prevention shift summary/daily activity report.
• Maintain confidentiality of all Security/Loss Prevention and property reports and documents (proprietary information). Release information only to authorized individuals.
• Conduct investigations and gather evidence. Conduct interviews with relevant parties.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to direct report and relevant manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Welcome and acknowledge all guests.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others, supporting departments to reach common goals.
• Comply with quality assurance expectations and standards.
• Additional projects and responsibilities may be assigned as needed.

Specific Experience We're Seeking

• A minimum of 1 year of previous experience in a security officer position, military, police, or emergency services is required, preferably in a luxury hotel environment.
• Previous Military or Police experience must be with honorable discharge
• Fluent in English with the ability to write reports.
• High school diploma required.
• Ability to effectively present information, complete daily reports, and respond to questions from leaders, guests, and the general public in English.
• Must have First Aid and CPR certifications to fulfill local licensing requirements.
• Previous Medical experience also considered an asset (Nursing, EMTS etc).
• Must be proficient in Microsoft Office (Word, Excel) and have experience with CCTV and monitoring systems.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to solve guest issues and deal with competing priorities.
• This position requires a flexible schedule and must be able to work all shifts, days, evenings, overnights, weekends, and holidays.

Please note: management reserves the right to change, modify, and/or alter any of the abovementioned duties to meet business demands.
The hourly pay range for this role is $10 to $12.50 USD plus gratuities. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, pension, meal per shift, and many other benefits to eligible employees.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.