Security Officer Crowd Controller

6 days ago

Cairns, Queensland, Australia NQSS Full time $40,000 - $60,000 per year

Security Officer Crowd Controller (Casual | 20 hrs/wk | Cairns)

NQSS is seeking a professional and reliable Security Officer (Class 1 with Crowd Controller function) to join our team in a casual role. This position is for a specific static venue role requiring consistent weekly commitment of 20 hours per week. From time to time, additional opportunities may also arise across festivals, away events and short term openings. Successful applicants will be considered for these shifts as they become available.

About the role

Casual security role, approx. 20 hours per week Thursday, Friday and Saturday nights Licensed venue environment with static crowd control duties Responsibilities include:

  • ID checks and compliance at entry points
  • Monitoring intoxication levels and patron behaviour
  • Crowd monitoring and ensuring safe patron flow
  • Applying open hand unarmed techniques when required
  • Using de escalation strategies consistent with the force continuum (beginning with presence and communication, progressing only when necessary to ensure safety and compliance)
  • Completing incident reports and working with management or police as required

Requirements

  • Current QLD Security Officer Class 1 licence with Crowd Controller function
  • Current First Aid and CPR certification
  • Understanding of the QLD Security Providers Act and OLGR regulations
  • Knowledge of duty of care obligations (taking reasonable steps to prevent harm, maintaining a safe environment, and acting in the best interests of patrons)
  • Professional presentation while on shift
  • NQSS attire must only be worn when rostered
  • High standards of hygiene and grooming are expected
  • Professional qualities including punctuality, discretion, reliability, strong communication, ability to follow instructions and calmness under pressure

What we offer

  • Consistent weekly hours at a stable venue
  • Opportunities to be considered for event and festival work when available
  • Supportive management team focused on professionalism and safety
  • A work environment that values conflict resolution and effective crowd management

How to apply

Please submit the following:

  • An up to date resume outlining your relevant experience
  • Two professional referees who held a higher level of responsibility than you in previous roles

Successful candidates will demonstrate professionalism, a strong understanding of compliance requirements, and the ability to create a safe and enjoyable environment for patrons and staff. Apply now to secure your place with NQSS

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