Chief Concierge

Step into the extraordinary at The Tasman, a Luxury Collection Hotel, Hobart.

Globally celebrated by The World's 50 Best, Conde Nast Traveler and Michelin, The Tasman is Australia's first Luxury Collection Hotel - immersing guests in its locale, through indigenous, rare and captivating experiences and unforgettable epicurean moments.

Hobart, Tasmania is a destination not on the way to somewhere – it is the somewhere. Here, connections made are felt and remembered. When you meet the maker and touch the wonder, the rewards of exploration are returned tenfold. Our guests are global explorers and collectors who know that the experiences that count are the ones made when you dig a little deeper.

Chief Concierge at The Tasman

The Chief Concierge is a destination authority, with the relationships and emotional intelligence to elevate The Tasman guest experience through deep connection to Hobart, Tasmania. Upholding luxury standards, the Chief Concierge quietly pursues the extraordinary - leading the team to craft bespoke, memorable stays through genuine human connection.

Key responsibilities

• Build rapport to ensure all guests receive warm, personalised, and anticipatory service 
• Identify opportunities to enhance the guest stay through value-adding experiences on and off property
• Establish relationships with local attractions, restaurants and businesses, and maintain a finger on the pulse for new and emerging products and experiences
• Provide recommendations and arrange services such as transfers, car rental, personalised travel and tour itineraries, tickets and services
• Lead the Concierge and Porterage teams in delivering exceptional service 
• Contribute to and execute The Tasman's Destination Discoveries programming

As our Chief Concierge, you will have:

• Prior experience in a Chief Concierge role
• A genuine passion for our destination
• A natural ability to connect meaningfully and build lasting relationships with guests, team members and stakeholders from diverse backgrounds
• A solution-focused mindset and the ability to think on your feet
• Demonstrated tact, confidentiality, and discretion
• Proficiency in hotel management systems such as OPERA
• Valid working rights in Australia, a current Australian driver's license, and an RSA certificate

Membership of Les Clefs d'Or, or actively working towards certification, is highly desirable.

To Apply

If you're passionate about curating luxury experiences and enabling guests to dig deeper into our destination, we'd love to hear from you.

Rewards for work, benefits for your lifestyle

• Be part of our success – contribute to our multi-award-winning hotel at the forefront of hospitality and destination immersion
• Join a supportive, progressive and highly experienced team
• Enjoy generous benefits and discounts for Associates, Family and Friends across all Marriott properties worldwide
• Access vast career development and learning opportunities
• Take part in wellbeing programs and initiatives
• Embrace the relaxed Hobart lifestyle, with easy access to world-class events such as Dark MOFO, Tasmania's Taste of Summer, and the Sydney to Hobart Yacht Race

Connect your passions with a rewarding opportunity.

We appreciate the time you have taken to apply and the effort that goes into an application process. Those successful in gaining an interview will be contacted directly.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.