Customer Lending Associate

2 days ago

Melbourne, Victoria, Australia Hays | Banking Full time $100,000 - $120,000 per year

Why this role?At NAB, we're committed to creating exceptional experiences and fostering strong, professional relationships. As a Customer Lending Solutions (CLS) Associate for the Business Direct & Small Business team.

What you'll do:

Working effectively with bankers and senior bankers to support loan fulfilment.

Your responsibilities will include but not be limited to:

  • Partner or assist in the creation and preparation of lending submissions, including obtaining and collation of information from customers.
  • Perform credit analysis, financial modelling and interpretation of customer's financial information
  • Demonstration of professional and ethical behaviour by ensuring compliance with external legislation, bank standards and internal operating policies and procedures
  • Delivering a superior customer experience by managing the end-to-end lending process, maintaining accountability and engaging the necessary internal and external contacts
  • Support bankers with portfolio management activities including covenant monitoring
  • Strong customer communication skills and relationships to progress transactions and build advocacy
  • Contributing to, and actively participating in, team meetings, continuous improvement practices and sharing of skills and knowledge

The details

  • Competitive Pay: $42.13 per hour plus superannuation
  • Contract length: 12 months
  • Start date: Jan 2026
  • Business Hours: Work 8:30AM to 5PM, Monday to Friday
  • Location: 395 Bourke Street, CBD. 8 weeks in office full-time and then hybrid with 3 days in office

What we're looking for:

At NAB, we value being customer-obsessed, collaborative, and accountable, and we're looking for individuals who align with these values. To thrive in this role, you'll need:

  • Previous financial analysis, credit assessment or credit writing experience is mandatory.
  • Previous banking and/or lending experience is beneficial.
  • Strong motivation to work in the industry

Why NAB? We're not just another bank - we're a team driven by purpose. At NAB, we're:

  • Relationship-led: Delivering personalised, proactive, and exceptional customer service.
  • Focused on Exceptional Experiences: Simplifying banking for our customers and earning their trust in moments that matter.
  • Committed to Sustainability: Building a resilient, secure future for our customers and communities.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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