Senior ICT Warehouse Manager

About the job Senior ICT Warehouse Manager

We are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

• RFQ Opportunity
• 12-months Contract
• Canberra based
• Onsite

Position Overview: We are seeking a skilled and experienced Senior ICT Warehouse Manager to lead and coordinate our ICT warehouse and logistics operations. This role is integral in ensuring the effective imaging and distribution of hardware to staff across all organizational locations. The successful candidate will uphold compliance with asset management policies and facilitate critical business functions, including logistics coordination for urgent requests.

Key Responsibilities:

• Lead day-to-day operations of the ICT warehouse while overseeing a team of two Imaging Support Officers.
• Supervise and coordinate activities related to imaging support, ensuring efficient workflows.
• Manage ICT equipment returns from remote staff, ensuring all processes are performed accurately and promptly.
• Collaborate closely with the Hardware Asset Management (HAM) team to monitor stock levels and arrange for timely replenishments.
• Create and manage ServiceNow transfer orders between stockrooms, enhancing asset tracking accuracy.
• Test and validate ServiceNow workflow enhancements, ensuring optimal functionality.
• Update consignment tracking information in ServiceNow to maintain accurate records.
• Liaise with users to manage tasks, incidents, and resolution outcomes effectively within ServiceNow.
• Develop and maintain ServiceNow dashboards to provide transparent insights into operations.
• Coordinate urgent shipping requests, particularly those related to ministerial priorities, working closely with the VIP team.
• Manage COPE and TFS shipping accounts while providing periodic reporting to management.
• Support Imaging Support Officers in their duties as required.

Technical Skills:

• Proven experience managing ICT warehouse operations, including imaging, dispatch, and returns of hardware assets.
• Strong proficiency in ServiceNow, including asset tracking workflows, transfer orders, dashboard creation, and incident resolution.
• Familiarity with shipping portals and the ability to manage consignment tracking and reporting effectively.

Experience Level: Senior - APS6 equivalent

Security Clearance: Minimum Baseline

Working Arrangements: The successful candidate will be required to attend the Canberra office 5 days per week due to operational requirements.

Essential Criteria:

• Asset & Stock Control (50%)
• Demonstrated ability to coordinate stock replenishments and maintain accurate inventory records in collaboration with HAM teams.
• Experience in handling urgent dispatch requests and equipment returns, particularly for remote and ministerial offices.
• Technical Expertise (30%)
• Proven experience managing ICT warehouse operations, including imaging, dispatch, and returns of hardware assets.
• Strong proficiency in ServiceNow, including asset tracking workflows, transfer orders, dashboard creation, and incident resolution.
• Familiarity with shipping portals and the ability to manage consignment tracking and reporting.
• Leadership & Coordination (20%)
• Experience supervising technical support staff and coordinating logistics across multiple locations.
• Ability to liaise effectively with internal stakeholders including ICT Service Desk, Procurement, Projects, VIP teams, and Security.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.

• We offer tailored career paths across our global organization to support your professional and personal growth.

• Our customers trust us. We have an excellent reputation across the region and globally.

• Best in-class reward and recognition programs flexible work, volunteering leave, and more.

• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questionsto assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email

Search Firm Representatives PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

For Security Cleared Roles PLEASE NOTE:

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI ACT).