Academe Manager

We are looking for an Academe Manager to join our Operations pillar and drive the strategic direction, design, and delivery of Access4's Academe function – the heart of our global learning, onboarding, and partner enablement programs.

As Academe Manager, you will:

• Develop and execute the global Academe strategy, aligning with organisational goals.
• Lead the design and delivery of partner onboarding frameworks and capability-building programs.
• Manage and enhance learning pathways for both internal teams and external partners.
• Oversee our Learning Management Systems (Absorb), Knowledge Base (HelpJuice), Pendo and other platforms.
• Create and maintain engaging training content – from eLearning and certifications to webinars, videos, and live training.
• Drive engagement through our Partner Rewards Program and community initiatives.
• Ensure compliance with ISO standards (9001, 14001, 27001, and global privacy requirements.
• Lead, mentor, and grow a high-performing team of 3-5 professionals, fostering collaboration and continuous improvement.

You're a strategic and hands-on leader with a passion for learning, enablement, and partner engagement. You'll bring:

Qualifications (desirable):

• Certificate IV in Training & Assessment (TAE40122) or equivalent.
• Tertiary qualifications in Education, Organisational Development, Marketing, or related field.

Work Eligibility:

• Must have the right to work in Australia without sponsorship
• May require background checks in line with ISO compliance requirements

Experience:

• Minimum 5+ years proven success managing corporate Learning & Development or training functions (SaaS/telco/channel highly regarded).
• At least 3+ years experience delivering global onboarding and engagement programs.
• Minimum 3+ years strong leadership background in scaling or fast-paced environments.
• Expertise in blended learning solutions (classroom, eLearning, virtual).
• Experience in customer success, partner management, or corporate training roles will also be considered

Essential Skills:

• Instructional design and adult learning expertise
• Excellent facilitation, presentation, and communication skills
• Proficiency with Learning Management Systems (Absorb experience preferred)

Desirable Skills:

• Experience with Articulate, Camtasia, HelpJuice
• Analytical mindset with commercial acumen
• Approachable, collaborative, and culturally aware.
• Able to simplify complex technical concepts and deliver them in an engaging way.

Access4 is a global leader in unified communications and SaaS solutions. Through our SASBOSS platform, we enable partners and customers worldwide to deliver scalable, secure, and innovative communications technology.

At Access4, we live by our values: Fun and Respectful; Customer First, partner success; Trusted experts; and Collaborate to innovate.

You'll have the opportunity to:

• Shape the future of global learning and partner enablement.
• Work in a collaborative, innovative environment.
• Be part of a growing business with strong global reach.

If you're ready to make an impact and lead the evolution of our Academe function, we'd love to hear from you.

Agencies need not apply.