Lead Solution Engineers

At Klaviyo, Solution Engineers  (called Solutions Architect at Klaviyo) are a critical part of our future success. The Sales team prides themselves on being marketing and product experts. While most companies hire pre sales Solutions Architects to just give demos, fill out questionnaires, and only explain setups, that makes us yawn. As a pre sales Solution Architect for Mid-Market + Enterprise Sales, you will be responsible for facilitating long term, deep relationships with the prospects to help drive our market-leading position in the owned marketing space.

So what do we do as Solution Architects? We work directly with our prospective and existing customers to build technical champions, and help envision how Klaviyo could be used and integrated within our prospects' and customers' tech stacks. We dive deep, take a consultant-first mindset, and develop solutions that ensure long term success for our customers. We use these engagements as an opportunity to learn, prototype, and ship meaningful improvements to the Klaviyo experience. We look for interesting problems and aim for solutions that are extensible and reusable.

At Klaviyo you will be part of a high-performing, strategically-important team that works at the exciting intersection of engineering, sales, and customer engagement.

How You'll Make a Difference:

• A seasoned presenter who is comfortable showcasing products to Marketing and Technology stakeholders
• You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
• Broad ecosystem knowledge with ability to position Klaviyo in front of C-suite executives
• Spearhead the technical and solution pre sales campaign to prospective Klaviyo Mid Market and Enterprise clients to help Klaviyo hit its revenue targets, including
  • Technical discovery around current customers architectures, understanding their business and technical challenges and opportunities
  • Host technical workshops where you'll be working with developers and business teams to align technical solutions to overall business outcomes 
  • Architect and execute Proof of Value plans to achieve technical selection over the competition 
• Support product field alignment by being the voice of our customer needs and working closely with our Developer Experience team and Product teams to synthesize product gap information
• Be the go-to internal technical and subject matter expert resource, educating sales team members as well as prospects/customers to provide a consistently positive Klaviyo experience.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Who You Are:

• 5+ years experience in sales engineering, solutions engineering/architecture for a software product or digital agency experience with solution implementation and client engagement
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
• 10+ years in the Agency / Marketing Technology space - with knowledge of web development languages (Javascript, , React); REST APIs; and/or with a general purpose programming language such as Python
• Strong domain knowledge in several of the following areas and a proven ability to learn new domains quickly:  marketing automation tools, customer data platforms (CDP), eCommerce systems, mobile apps, analytics, ad tech, data engineering
• Proven ability to track and learn from the ever-changing technical landscape and incorporate modern, optimized solutions to high-value problems.
• A compelling and honest communicator and storyteller who can impress prospects at any level from executive to developer, with the capability to persuade technical stakeholders as well as explain technical concepts to non-technical stakeholders
• You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

#LI-Hybrid

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