ICT Coordinator

MTC is a global leader in the corrections, detention, training and education sectors operating Job Corps centres, correctional facilities, detention centres, detention medical departments and workforce development sites globally.

Our Vision is to be a leader in social impact by transforming lives and strengthening communities. We are proud of the incredible work our employees do providing support, giving hope, and providing opportunities for a better life.

About The Role

As the ICT Coordinator, you will oversee and manage all ICT-related activities within the facility, ensuring the effective and secure operation of systems and providing technical support to staff and transferees. You'll be instrumental in maintaining system functionality, collaborating with internal teams and external contractors, and ensuring all ICT operations run smoothly and in compliance with company standards. Your role will also involve troubleshooting, training, and supporting staff, as well as developing and maintaining ICT-related documentation and policies.

Key Responsibilities:

• Oversee the day-to-day operation of the facility's ICT systems, ensuring they are functioning securely and efficiently.
• Provide technical support and training for systems, networks, and software applications to staff and transferees.
• Manage the installation, configuration, and maintenance of hardware and software, including printers, network switches, and other devices.
• Monitor system and network performance, ensuring issues are quickly identified and resolved.
• Act as a liaison between end users and higher-level support teams to ensure smooth communication and resolution of issues.
• Develop, maintain, and deliver procedures, and reference guides to ensure the smooth operation of systems and compliance with company standards.

Key Requirements:

• Hold relevant qualifications in Information Systems, Computer Science, or related fields (such as a diploma or industry certifications).
• Strong interpersonal skills and a calm, supportive approach
• Experience working with diverse or vulnerable populations (desirable)
• First Aid/CPR (or willing to obtain)
• Valid Working With Children Check (or willing to obtain)
• Proven COVID vaccination
• Graduates are encouraged to apply

For a confidential discussion, contact Or click Apply Now – we're ready to prioritise your application.

Proudly promoting a culture of Safety, Respect and Dignity, Secure Journeys instils the BIONIC (Believe It Or Not I Care) philosophy in all our centres. BIONIC means promoting a caring culture for change based upon safety, respect and dignity.

We celebrate diversity in our workplace and therefore welcome applications from all people who believe they have the skills and abilities to truly make a difference for our business.