Peer Community Support Worker

Peer Community Support Worker (Macarthur Area)

Full-Time Permanent Position

New
Horizons is seeking a Peer
Community Support Worker to join our team within
the the Housing & Accommodation Support Initiative (HASI) Program. If you're passionate about making a real
difference in our local community and want to leverage your lived experience to
empower others, we encourage you to apply.

At
New Horizons, we believe in the power of shared experience. We are committed to
creating a unified organisation where our teams work seamlessly together to
deliver exceptional service that truly enhances the lives of our customers. We
align our work with our organisation's values, fostering a culture of
collaboration, trust, and accountability. As part of our team, you'll be
empowered to take initiative and use your talents to transform lives through
services that embrace challenges with creativity and adaptability.

What is Peer Work at New Horizons?
Peer work is a special kind of support where the person helping has their own
lived experience of mental health challenges, recovery, or using services. A
peer worker is someone who has "been there too" and now uses that experience to
walk alongside others, not as an "expert" to fix, but as someone who
understands the journey.

 
Our
dedicated Peer Workers are an integral part of our multidisciplinary teams,
collaborating with other professionals to provide holistic and well-rounded
support.

They bring:
- Lived
Experience: Personal understanding of mental health challenges and recovery.
- Empowerment: Supporting individual voice and choices, helping customers regain
control over their lives.
- System Navigation: Knowledge of the mental health system to help customers find
their way through services, rights, and self-advocacy.
- Hope and Realness: A powerful message of "recovery is possible"
shared honestly, without pretending the journey is perfect or easy.

Specifically, this role provides psychosocial supports and works in partnership
with people living with mental ill-health to live and recover within the
community in the way that they want to. We empower our customers by supporting
them to build independence, identify and achieve goals, engage in activities of
daily life, and encourage genuine connections within the community, fostering a
relationship built on mutual understanding.

The Day-to-Day
- Collaborating with customers to develop individualised, person-centered support
plans that incorporate their identified wellbeing needs, strengths, and goals.
- Providing support to customers to improve their independence by assisting with
skill development, transport, social activities, supporting with finances,
attending appointments, cooking, medication and personal care, as well as other
supports as required.
- Supporting and encouraging our customers to participate in activities of their
choice, such as social, leisure, sporting, educational, employment activities,
etc.
- Keeping customer records up to date daily using online systems and electronic
databases.
- Developing and maintaining professional relationships and networks with
customers, families, caregivers, and key stakeholders.
- Supporting customers to navigate the sector to access any additional service
they may require.
- Seeking out innovative ways to enhance the recovery journey and overall
customer experience with New Horizons.

What You'll Bring to the Role
- A positive, authentic, inclusive personality who
brings their whole self to work every day.
- A
strong set of values that guides your work, incorporating our organisational
values of passion, integrity & respect.
- Great computer skills with proven ability to use Microsoft Office and customer
relationship management systems.
- Minimum Cert IV in Peer Work, or equivalent industry experience as a Peer
Worker.
- Valid NSW Class C driver's license, with the ability to drive vehicles in this
license class, including large cars and vans.
- Current Police Check (not more than 3 months old), WWCC and NDISWC to meet New
Horizons employment criteria prior to commencing with us.

What We're Offering
- Above the award pay & penalty rates
- Salary Packaging: Take advantage of the tax benefits available only to
employees who work for a not-for-profit organisation through lower tax
deductions.
Entertainment card to package an additional $2,650 in tax free pay
- Employee Assistance Program: Access confidential counselling services.
- Fitness Passport
- Professional Development: Grow through internal and external learning,
workplace mentoring, and professional development opportunities, including
secondments.
- Work-Life Balance: Access flexible work arrangements, long service leave,
and/or parental leave.
- Supportive Culture: Work in a supportive culture and working environment where
you feel heard and respected.
- Reward program that recognises your achievements

How to apply 
To register your interest, please click 'Apply Now' and provide a resume and cover letter outlining your suitability for the role.  

If you have any questions about this role or would like to discuss any reasonable adjustment you may require throughout the recruitment process, or require alternative method of submitting your application, please email  

IMPORTANT: New Horizons is an equal Opportunity Employer, and our people represent the community which we serve. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds. New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.