Senior Operations Manager

1 day ago

Sydney, New South Wales, Australia Acolade Consulting Full time $120,000 - $180,000 per year

Job: - Senior Operations Manager

Duration: - 6 Months (Possible Extension)

Location: - Sydney (Hybrid – 3 days per week in Paramatta Office)

We are looking for an experienced
Senior Operations Manager
for one of the government organisations in Sydney.

Required Skills

  • Experience in
    managing the daily operations of the organization (all of the branches/central offices in Sydney)
  • Must be able to
    provide workplace support services for frontline consolidated offices in various locations in Sydney
  • Extensive knowledge and experience in
    facility and/or asset management
    and
    strong customer relationship management skills
  • Proven skills in the
    management of services/supplies to support the offices
    , the management of
    the systems/processes to support the workplace operations
    , emergency management and compliance of the organisation's central offices , the delivery of defined scope of support/services for workplace transformation project delivery, management/reporting of workplace performance and continuous improvement initiatives, the resolution of escalated issues etc.
  • Tertiary qualifications in a property or related discipline and/or equivalent workplace management knowledge, skills and experience.

Key Responsibilities

  • Lead and direct a team / contracted service providers in the operational management of Workplace Hub and Centralized Workplace Support facilities delivered within agreed service level agreements and to ensure compliance with workplace health and safety, sustainability and accessibility policies.
  • Build and maintain strong relationships with key internal and external stakeholders, including other government departments, senior leaders, contractors, and service providers. Ensure clear communication and alignment across all stakeholders regarding workplace needs, issues management, changes, and improvements.
  • Coordinate and oversee workplace processes, systems, and portfolio performance reporting, offering innovative system solutions, to facilitate the optimisation of office spaces, ensuring effective use of resources, adherence to space planning principles, and alignment with employee usage patterns and emerging trends in the hybrid work model.
  • Develop, manage, and monitor the budget, ensuring resources are used efficiently, and costs are controlled
  • Successfully oversee the budget, reporting, contracts, procurement and associated financial responsibilities for the Workplace Hubs portfolio.
  • Drive a culture of continuous improvement and innovation, leading from the front in new ways to engage our staff in our workplaces.
  • Manage stakeholders across the organization, providing a range of services and diverse engagement opportunities to meet the needs of all customers
    .
  • Ensure that all Workplace Hubs comply with relevant NSW government regulations, health and safety standards, and environmental policies. Identify and mitigate potential risks related to workplace management, including health, safety, and security risks.
  • Identify business systems and workplace services projects to improve customer experience and the workplace function, leading project scoping, implementation and reporting to deliver human centred outcomes to ensure efficiencies and innovation in the workplace.

Visa Status and Security Clearance

  • Candidates with full
    Australian working rights can apply for this role.

Special Conditions

  • Drivers licence would be advantageous to travel around Sydney Metro workplace hubs, but not essential, most are accessible via train.

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