Sales & Client Experience Opportunities

Join Our Growing Sales & Client Experience Team

At Trilogy Care, we're on a mission to empower older Australians to live confidently and independently at home. Our team is expanding, and we're looking for people who are passionate about connection, communication, and making a real impact in the lives of others.

We're growing our Sales & Client Experience team, and we're looking for talented individuals with sales or client retention experience – people who thrive on building relationships, understanding client needs, and creating meaningful outcomes.

You might have a background in sales, customer success, client engagement, or community services – or maybe you simply have a knack for great conversations and a drive to help others. Either way, if you're motivated, empathetic, and love seeing clients succeed, we'd love to hear from you.

Why Now?

With aged care demand growing, we're investing in a team dedicated to client success and retention. You'll have the chance to:

• Proactively connect with clients to check satisfaction and offer solutions
• Support clients seeking to exit by connecting them with solutions within our offering that improves their experience
• Inform Trilogy Care's Management Team of trends and insights to improve our overall offering and client satisfaction
• Protect and strengthen long-term client relationships that matter most

It's an exciting time to join – you'll be at the front line of shaping client experience while helping us grow sustainably.

What You'll Be Doing

Depending on your strengths, you could be:

• Engaging new clients and guiding them through aged care options with empathy and clarity
• Supporting existing clients to make the most of their Home Care Packages and build trusted relationships
• Strengthening client retention by identifying opportunities to improve satisfaction and reduce churn
• Collaborating across teams to ensure clients have a seamless and positive experience from start to finish
• Using CRM systems and digital tools to manage interactions, track outcomes, and continuously improve how we deliver support

What You'll Bring

• Proven experience in sales, client success, or relationship management
• Strong communication and listening skills – you know how to connect with people
• A balance of empathy and commercial awareness
• Confidence using CRM systems and managing pipelines or client portfolios
• A proactive, organised, and collaborative approach
• Understanding of aged care or community services (valued but not essential)

Why Join Trilogy Care?

• Expansive new King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
• Vibrant team culture and regular social events
• Opportunities for career mapping and career progression within the company
• Salary packaging to boost your take-home pay
• Access to Fitness Passport to support your health and wellbeing
• EAP support for you and your immediate family
• Employee discounts on groceries, fuel, utility bills, wellness and more

Unlock your Potential with Trilogy Care

Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we're going beyond compliance and coordination – we're applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment – not just the Tech team Whether you're in finance, people & culture, growth, or support, you'll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.

Please note

To join our team, you'll need to have full Australian work rights. As part of our standard recruitment process, we'll also conduct a working rights check, police check and request professional references during onboarding.

We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.