Revenue Officer

Job description

Agency Department of Health Work unit Patient Services

Job title Revenue Officer Designation Administrative Officer 4

Job type Full time Duration Ongoing

Salary $75,091 - $85,611 Location Katherine

Position number 2614 RTF Closing 21/09/2025

Contact Sharii Harris on or

About the agency

Applications to

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go

to the OCPE website.

Primary Objective

Provide comprehensive revenue support to ensure accurate financial classification of patients and to raise appropriate invoices for all

services provided by Katherine Hospital to achieve optimum revenue generation.

Context Statement

The position is required to work to agreed priorities with attention to detail and within timelines. A key contributor working in a small

professional team, with a multi-skilled, customer focused and process improvement mindset.

Key Duties and Responsibilities

1. Responsible for processing large volumes of Chargeable Patient invoices and Inpatient Hospital claims with attention to detail and

integrity of data, working in a dynamic environment and subject to strict deadlines.

1. Provide front line support for the Patient Account Office, including front counter customer services, and receipt of payments,

including cash, cheque and electronic payments.

3. First point of contact for accounts queries across TEHS Divisions and providing resolutions in relation to revenue financial categories,

schedule of fees and Billing processes.

1. Responsible for financial category identification validation and identifying issues and correcting transactions that interface with the

Government Accounting System (GAS) for correct alignment of revenue.

5. Timely identification, verification and action of financial reports for revenue invoicing.

1. Thorough knowledge and compliance of NT Fees and Charges Manual, the Health Insurance Act, National Health Reform Agreement,

Medicare Benefits Schedule and work within set governance structures.

1. High level of motivation, prioritisation and ability to work with minimal supervision, within a customer focused delivery mindset.

2. Follow defined service quality standards, work health and safety policies and procedures relating to the wok being undertaken in

order to ensure high quality, safe services and workplaces.

1. Foster a positive workplace culture through exemplary leadership practices and role modelling behaviour.

Selection Criteria

Essential

1. Demonstrated ability to accurately process large volumes of Chargeable Patient Invoicing and Inpatient Hospital claims using an

enterprise billing system or similar in line with Northern Territory Health Services Fees and Charges.

1. High level ability and experience in front line counter customer service, providing professional advice/ support to clients and

receipting of payments including cash, cheque and electronic in a health or hospital setting.

3. Proven ability to identify, investigate, provide informed financial fee advice and resolve queries within the revenue standards.

1. Demonstrated professional skills with the ability to set priorities and work under pressure, perform without supervision, prioritise

conflicting demands, work as part of a team and use own initiative to complete tasks within critical deadlines.

5. Demonstrated high-level attention to detail in the identification of revenue generation to reduce potential revenue loss using patient

records/ data and completing daily audits.

1. Demonstrated ability to maintain privacy and confidentiality in relation to patient and client information and proven ability to comply

with the relevant legislation/regulations and adhere to governance structures.

1. Highly developed communication skills, both written and verbal, across a broad and varied stakeholder group, including the ability to

interact effectively with people of diverse cultures.

Further Information

Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice and

criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. For specific

immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with blood or

body substances), check website for requirements: More information on pre-employment checks specific to this role can be sourced

through the vacancy contact.