Compliance Rangers

About the team:

The City Inspectorate branch is responsible for enforcement of the City's standards and local laws, across building, community, public safety and environmental health compliance to protect safety and amenity for the City's residents and visitors.

The Community Compliance business unit is responsible for:

• Patrolling and enforcing parking laws in paid parking and timed parking areas, off-street regulated parking areas, designated disabled parking bays, and respond to and investigate complaints and breaches of parking regulations.

• Reviewing and managing unpaid parking fines and related disputes.

• Delivering animal management initiatives to residents including patrols and enforcement, impounding and off leash facilities, pet education, and complaints management, to ensure animals are appropriately cared for and managed in compliance with legislation.

About your new role:

The Compliance Ranger is a multi-skilled role capable of performing a wide range of compliance activities across the spectrum of specialisations within City Inspectorate.

You will serve as frontline personnel conducting scheduled and proactive patrols within designated CBD Precincts of the City, ensuring compliance with regulations, delivering educational support to the community, and promoting safety across multiple disciplines.

Responsibilities will include recording and maintaining precise records, evidence of interactions, enforcement activities and outcomes.

There are multiple roles available, and the successful candidates will be required to alternate between morning and afternoon shifts and will include working a weekend roster.

For more information, view the position brief on our job site by clicking the paperclip icon in the top right corner of this screen.

About You:

We are seeking proactive enthusiastic individuals with high levels of integrity and a positive approach. You have a genuine interest in assisting people and a passion for providing an excellent customer experience. We are ideally seeking candidates who:

• Has experience applying regulations and policies in a practical setting.

• Has strong communication skills, attention to detail, and the ability to communicate clearly and calmly in challenging situations.

• Enjoys working independently and collaboratively, when required.

• Has a keen eye for detail and a proactive approach to problem-solving.

• Has experience in delivering appropriate and equitable regulatory action through issuing warnings and infringement notices.

• Has experience in recording and maintaining precise records and evidence.

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

• 9-day fortnight - enjoy a long weekend every fortnight

• Access to 350 fitness facilities through Fitness Passport for you and your family

• 4 free confidential counselling sessions a year for you or your immediate family

• A stable working environment with job security

• A professional, and inclusive work environment working with modern equipment

• Free parking

• Uniform, tools and PPE provided

• A work environment committed to safety as our number 1 priority

• Opportunities to work overtime to increase your take home pay

• Clear paths for career progression and advancement - whether you are interested in moving into a leadership position or upskilling with specialised training, we have plenty of opportunities for you to reach your personal and professional goals

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply:

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email [email protected]

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.