Customer Success Manager

3 days ago

Melbourne, Victoria, Australia Infios Full time

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. 

We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

About the Role:

As a Customer Success Manager, you will serve as the primary point of contact for our customers post-implementation. Your goal is to drive adoption, satisfaction, and measurable outcomes, ensuring customers maximize the value of Infios SaaS solutions.

NOTE: This is a remote-based role; however, there will be opportunities for occasional office engagement, so candidates should be based in Melbourne area.

What A Day In the Life Looks Like:

· Manage a portfolio of mid-market or enterprise accounts through the customer journey from closed won through to renewal.

· Conduct regular business reviews and provide actionable insights to improve ROI.

· Monitor product usage and proactively address adoption challenges.

· Collaborate with Support and Product teams to resolve issues and escalate feedback.

· Identify upsell opportunities and partner with Sales for expansion.

· Responsible for renewals of agreements within assigned client base.

What You Bring To the Team:

· 2–4 years in Customer Success or Account Management in SaaS.

· Strong communication and relationship-building skills.

· Familiarity with supply chain processes and SaaS platforms.

· Ability to analyze usage data and present recommendations.

Why join us?   

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.  

We believe the future is better when supply chains work better. 

We are an equal-opportunity employer and committed to inclusion in the workplace.  

At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual's unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.  

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.  
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at  
 
Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site. 

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