Retail Manager

About Us:

Cambridge Ninety Pty Ltd has been a leader in the field of restaurant operations for over 12

years. We own and operate brands in this space, with future plans to continue to expand

further in new restaurant openings. Our organisation is a team of over 220 dedicated

employees and an annual revenues over $20 million, we pride ourselves on our

commitment to excellence and innovation.

Purpose of the Position:

The Retail Manager is responsible for organising and controlling the daily operations of

restaurant establishments that provide retail fast food services. This includes ensuring food

quality, maintaining service standards, developing staff, and delivering strong financial

results. The Retail Manager ensures compliance with health and safety regulations, while

driving customer satisfaction and operational efficiency.

Responsibilities:

Operational

• Develop the management team to motivate crew to achieve shift and restaurant targets.
• Ensure menu items are prepared in line with recipes, portioning, and quality requirements.
• Maintain knowledge of menu items, processes, and ingredients to support staff and guests.
• Complete all reporting and documentation as required.
• Manage inventory and maintain stock levels to ensure product availability.
• Schedule crew according to demand, availability, and employment legislation.
• Maintain a clean, safe, and organised restaurant environment.
• Ensure correct use and maintenance of all equipment.
• Manage restaurant security to protect staff, customers, and assets.
• Adhere to all legal and compliance requirements including RSA, food safety, WHS, and labour laws.

People

• Represent the brand values and uphold policies and procedures.
• Recruit, train, and develop crew members and managers, ensuring appropriate staffing levels.
• Crosstrain crew to support engagement and operational flexibility.
• Provide ongoing feedback, conduct performance reviews, and manage disciplinary processes as required.
• Ensure compliance with employment legislation to minimise risk.
• Develop team members through coaching, training, and development plans.
• Communicate effectively with the team and lead regular staff meetings.

Customer

• Lead a guest-focused team that consistently delivers exceptional service.
• Ensure crew maintain enthusiasm and energy to enhance guest experience.
• Ensure speed of service standards are consistently achieved.
• Maintain a safe and clean restaurant environment.
• Train the team to manage and resolve guest complaints effectively.

Financial

• Monitor sales trends and prepare accurate sales projections.
• Develop and implement action plans to achieve sales growth and improve customer counts.
• Manage Local Area Marketing (LAM) to attract new customers.
• Take full ownership of the P&L, including COGS, labour costs, and operating expenses.
• Complete accurate reporting and provide financial feedback to leadership.
• Ensure effective cash handling procedures, investigating discrepancies as needed.
• Oversee equipment maintenance and restaurant repairs.
• Complete weekly inventory and end-of-week financial reports.
• Monitor stock deliveries and yields, addressing variances promptly.

Key working relationships:

• You will report and work with the Business Services Manager and Directors
• You will work with and manage: Assistant Managers and store management teams.
• You will liaise with: Suppliers and Contractors, and Customers.

Essential Requirements & Behaviours:

• AQF Associate Degree, Advanced Diploma or Diploma in a relevant field, or at least three years of relevant industry experience.
• At least two years of experience in retail or hospitality management.
• Proven ability to recruit, train, and manage staff.
• Strong financial management skills, including interpreting P&L's.
• Excellent interpersonal and communication skills.
• Knowledge of food safety, WHS, and employment legislation.
• Strong organisational and problem-solving ability.
• Leads by example with a personable and approachable disposition.
• Able to manage conflict and deliver results under pressure.
• Strong negotiation and decision-making skills.
• Competent with technology, including Microsoft Office and restaurant systems.
• Demonstrates commitment to customer satisfaction and continuous improvement.

Why Join Us?

• Be part of a growing organisation with future expansion plans.
• Work in a dynamic and innovative environment.
• Collaborate with a talented team of professionals.
• Competitive salary and benefits.

How to Apply:

All applicants must include a cover letter explaining how they meet the above requirements

and why they are suitable for the role. Additionally, all applicants must submit examples of

recent project experience and/or tertiary studies, in addition to providing a resume.

Applications without these documents and information will not be considered.