IT - IT Officer

IT Support & Systems Officer (On-Site)

We are seeking a motivated IT Support & Systems Officer based in our Sydney office and servicing other offices in Parramatta and Canberra.

The ideal candidate must have a broad knowledge across a range of diverse systems and equally a positive attitude and a willingness to assist end users. You will be required to clearly and concisely communicate solutions across various mechanisms to stakeholders.

Occasionally, you will be required to travel to other states to provide support or assist with project roll outs, on a short-term basis.

About United Workers' Union

United Workers' Union is a powerful member-led union whose sole purpose is to serve the collective interests of members in workplaces and communities by winning significant and long-lasting gains.

The Union is driving change by growing union membership, developing leadership amongst our members, encouraging active member participation in the union, building and enforcing standards in our sectors, and campaigning both politically and in the community.

As a union with a proudly diverse membership, we are committed to equity and inclusion; and continuing to build a union that is truly representative of the workers we cover. We strive to ensure that every member's voice can be heard and create opportunities for participation from members with diverse backgrounds in all activities/functions of the Union. We encourage applications from people of Aboriginal and Torres Strait Islander backgrounds and people from diverse cultural and linguistic backgrounds.

The United Workers Union is proudly affiliated with the Australian Labor Party.

Key Responsibilities and Duties

Systems Administration

• Administration within Microsoft 365 and Azure
• Installation and management of Hyper-V and associated VMs, services and applications
• Administration within Exchange Online
• Administration of Active Directory DNS-DHCP-Group Policies
• Troubleshooting networking and Wi-Fi issues
• Administration of VOIP/PABX Systems
• Maintain routine backups and troubleshoot issues
• Maintain SharePoint Online, file and print services and troubleshoot issues
• Contribute to IT projects and roll outs

Helpdesk

• Be the primary contact point for technical support queries at our Glebe, Paramatta and Canberra offices.
• Action national technical support queries and provide solutions or escalate to relevant entity
• Contribute to a technical solutions database, create and maintain documentation
• Proactively manage ITSM platforms.

Devices – Applications

• Deploy, configure and maintain Windows desktops, laptops, desktops and devices
• Maintain printers and liaise with external providers for solutions when required
• Maintain PBX phone system and liaise with external providers for solutions when required
• Provide support for Microsoft Office and Union applications
• Maintain and aid in the use of Video Conference and Audio-Visual Systems

Key Selection Criteria

Essential

• Tertiary IT Qualification and/or Relevant Certifications with more than three years' experience in a similar role
• Demonstrated experience working within Microsoft 365 and Azure
• Demonstrated experience working with the following desktop operating systems. Windows, OSX, iOS.
• Demonstrated experience with a Microsoft Active Directory, DHCP, DNS environment
• Demonstrated experience installation, configuration Hyper-V and VM Windows Server
• Demonstrated experience with PBX and VOIP systems
• Demonstrated Experience working with centrally managed Anti-Virus Systems
• Applied knowledge of application, OS deployment and group policies
• Applied knowledge of WAN Environments, Firewalls, and Networking
• Willingness to travel to other offices in Australia when required
• Willingness to assist with the out of hours project work when required
• A passion and commitment to the Union's values

Desirable

• Experience in Meraki Wi-Fi management
• Experience in HP Aruba Networking.
• Experience working with Telstra TIPT PBX system
• Experience working with and IT Service Management platforms such as PDQ Connect and Manage Engine Service Desk Plus.
• Understanding of Sophos Security products.

To perform this job you may also be required to have or obtain and maintain:

• A valid driver's licence; and
• Right of Entry Permits

REMUNERATION

An attractive remuneration package will be offered to the successful applicant, which will include:

• Salary commensurate with demonstrated skills and experience;
• 16% superannuation
• 6 weeks annual leave with an additional 25% leave loading.

HOW TO APPLY

Please submit your resume, together with a cover letter addressing the selection criteria to Julie Korlevska, Deputy Director (People, Culture and Change) via Dayforce.

CLOSING DATE

Completed applications must be received by 4pm (AEST) Friday 14th November 2025.

For further information about the role, please email