Assistant Venue Manager

TWO POWERHOUSE BRANDS. ONE BOLD MISSION

Emirates Leisure Retail Australia (ELRA) and Schnitz have joined forces to bring golden-crumbed, pan-fried schnitzel- crafted with Schnitz's traditional family recipe and a whole lot of passion - to the airport dining scene.

To bring this vision to life, we're on the lookout for a passionate, people-focused leader to join our team. We're hiring an Assistant Venue Manager to guide and inspire our brand-new team of 'Schnitzers'.

ABOUT THE ROLE

If you're energised by leading, coaching, and motivating others, this role provides the ideal environment to further develop your leadership and operational skills. You'll have the opportunity to take charge and gain valuable hands-on experience in the daily operations of a fast-paced hospitality venue where strong time management and problem-solving skills are essential. From prioritising tasks during busy periods to maintaining speed of service, you'll play a key role in keeping the venue running efficiently.

As the Assistant Venue Manager, you'll work closely with the Venue Manager to support, mentor, and grow our team, maintain our high standards, and deliver exceptional customer experiences. You'll thrive in a fast-paced environment where quick thinking, clear prioritisation, and effective decision-making help ensure smooth operations every day.

ABOUT YOU

You're not afraid to get stuck in, keep the energy high and lead by example. You've probably done this before - and you've got the stories and skills to prove it.

Key ingredients for success:

• 1+ years of experience in a supervisory role within the hospitality industry (experience in the Quick Service sector is highly preferred)
• You have experience in Restaurants/ Cafés or Quick service Restaurant environments
• You have strong hands-on leadership skills, with the ability to support, motivate, and guide your team
• A people-first attitude and the ability to support, effectively manage and communicate with team members
• Good understanding of food safety, hygiene practices, and brand standards
• You have the ability to make effective decisions and prioritise tasks, especially during high-demand periods
• Familiarity with POS systems and accurate cash-handling procedures
• You're available to work on a 7-day rotating roster with varied shifts, including eveningsand Public Holidays.

KEY RESPONSIBILITIES:

Your responsibilities will include (but are not limited to):

• Lead, motivate, and develop team members while managing performance and fostering a culture of continuous improvement
• Recruit, train and develop key members of your team and ensure succession planning is in place
• Working with the Venue Manager and Multi Site Manager to enhance venues quality, service and results
• Complete monthly stock takes and review results and variances with relevant departments ensuring that in house control systems / audit requirements are adhered to
• Proactively leading the team during service on the floor, ensuring all areas are performing effectively, the customer experience is memorable & the team are motivated
• Develop and maintain a safe workplace adhering to our safety and wellbeing policy and procedures; ensuring all policies, processes and systems are followed and understood by the team
• Oversee the opening and closing procedures of the venue; ensure all equipment is cleaned, stored and secured according to established procedures
• Portion, prepare, assemble, and cook menu items consistently according to company recipes and food safety standards
• Operate all workstations including grill, fryer, ordering station (POS/register), pass - ensuring accuracy and efficiency at every step

WHAT WE OFFER YOU

• Travel discount opportunities with Emirates Airline flights
• Food and beverage discounts via our corporate venues, inclusive across Australia and New Zealand
• Attractive Incentive Program
• Opportunity for career growth and development in addition to ongoing daily training
• Free access to our Employee Health and Wellbeing Assistance Program (TELUS Health)
• Reward and Recognition Program
• Shopping Discounts with leading retailers on our online platform (Swag Store)

OUR VALUES

Teamwork – We encourage & support our teammates, and we reward hard work and celebrate achievements together with our Teams & Partners

Service – We deliver exceptional guest experiences, and we strive for excellence every time

Integrity – We act honestly and ethically to build and protect our reputation, and we respect differences and have no favouritism

Quality– We aim to be the best and take pride in all that we do, and we make it our priority to have a safe and attractive environment for our guests & teammates

Results– We acknowledge our achievements, and learn from less favourable outcomes and success is working together to bring us growth and new opportunities

If good food, good people and good service matter to you, then we want to hear from you Apply now

We are an Equal Opportunity Employer, which values diversity and inclusion. We embrace applicants from all culturally diverse backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities and the LGBTQI+ community. We draw pride and strength from our diversity and actively foster an inclusive workplace that celebrates the contribution made by all our people.

Please note:

It is a requirement for all successful applicants to obtain an Aviation Security Identification Card (ASIC) which requires a full background and criminal history check. All roles offered will be conditional on applicants being able to successfully obtain an ASIC.