P&C Operations Team Leader

People Operations Team Leader

At Brotherhood of St. Laurence (BSL), we are seeking a passionate HR Operations leader to join our dedicated People and Culture team.

Location: Fitzroy

Job Type: 12-month Fixed-term Full-Time (parental leave backfill)

Salary: $105,000 to $110,000 per annum, based on skills and experience plus 12% superannuation.

What we offer our employees:

• Salary packaging options to improve your take home pay – up to $18,500 can be packaged every year (details via AccessPay)
• Career development opportunities
• Leave loading of 17.5%
• Flexible working arrangements
• Employee Assistance Program
• Discounted health insurance and free flu shots each year

About the role:

As the P&C Operations Leader, you will be responsible for ensuring seamless HR service delivery across the employee lifecycle, including overseeing recruitment administration, contract generation, employment condition changes, compliance tracking, reporting, and providing frontline policy and procedural advice to employees and leaders across the organisation.

You'll lead a small team of HR professionals, working closely with senior leaders to drive efficiencies, support organisational objectives, and deliver a consistent and engaging employee experience.

Key Responsibilities:

• Lead and mentor a team of HR operations staff to deliver efficient, compliant, and people-focused services.
• Oversee people operations, compliance, reporting, and our HR systems, ensuring data accuracy to support strategic and data-driven decision making.
• Lead and collaborate on HR projects, increasing efficiencies and the effectiveness of BSL's processes and procedures.
• Partner with senior stakeholders to provide strategic HR operational insights and recommendations.
• Drive process improvement initiatives to enhance employee experience and operational effectiveness.

About Brotherhood of St Laurence:

We are passionate about the work we do. We strive to create change that lasts for a more compassionate and just society - a society in which we can all fully participate in social, civic and economic life with the dignity and respect we all deserve.

The Brotherhood of St Laurence (BSL) has a clear vision – an Australia free of poverty. For over 90 years, we have worked with policy makers and the community for systemic change that will prevent and alleviate poverty in Australia. We are made up of 1500+ employees and 1000+ volunteers to make a difference in our communities.

What we are looking for:

We are seeking an enthusiastic and motivated individual who has a passion for supporting the mission of BSL and delivering excellence in your role.

To be successful in this role, we are looking for someone who has the following key skills and experiences:

• Tertiary qualifications in Human Resources, Business, or a related discipline are desirable.
• Proven ability to manage, coach, and develop high-performing teams.
• Exceptional stakeholder engagement, communication, and influencing skills.
• Well-developed organisational and time management skills with the ability to plan workload, prioritise, and meet deadlines.
• Excellent interpersonal and communication skills with a customer-focused mindset.

If this sounds like the right fit for you:

If you are interested in this exciting opportunity and looking to contribute to our organisation's success, we'd love to hear from you.

Click APPLY NOW

When completing your application, please upload each document as a separate attachment.

Your application must include:

• A tailored cover letter,
• A current resume showcasing demonstrated skills and experiences, and

Applications will be considered upon submission, so we encourage you to apply early.

To review the Position Description and to address the Key Selection Criteria, please click here.

If you have any questions about the role, or want more clarification, please contact Samantha Mezgec at for a confidential discussion.

Applications close: 11:55 pm Friday 26th September 2025

We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect.  We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

BSL is a child-safe organisation. BSL has zero tolerance to any form of abuse or harm to vulnerable people and is committed to specifically protecting children from harm.Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.  Applicants must have proof of working rights in Australia.

S-DNI

---