Manager Superannuation Service Provider Oversight and Monitoring

1 week ago

Sydney, New South Wales, Australia Equity Trustees Full time $80,000 - $120,000 per year
21st October, 2025

Reporting to the Senior Manager, STS Oversight & Monitoring, the position will play a key role in the Superannuation Trustees' assurance, oversight and monitoring practices over a range of outsourced superannuation service providers, primarily Promoters, Administrators and Custodians.

Key Responsibilities
  • Maintaining collaborative relationships with service providers.
  • Reviewing and enhancing existing processes and operating an assurance and continuous due diligence program over Superannuation fund service providers in accordance with regulatory and internal policy requirements.
  • Leading the CPS 230 service provider operational resilience program.
  • Ensuring service providers deliver against service levels and regulatory obligations, and within the Trustee's risk appetite, and ensuring effective monitoring and analysis of service provider reporting requirements.
  • Leading and conducting remote, desktop and on-site due diligence reviews of Promoters, Administrators and Custodians through a GRC and/or operational risk lens as well as an operational standards lens, with the ability to apply strong problem-solving skills, ask insightful second- and third-level questions and constructively challenge when appropriate.
  • Where required, developing and overseeing the implementation of solutions with service providers to improve service delivery, regulatory compliance and/or risk management; and
  • Preparing timely and effective Board and Committee reports on due diligence and monitoring of service providers that are clear, concise and accurate.
What You'll Need to Succeed
  • At least 7 years of experience in assurance, due diligence, or risk management in financial services, with strong knowledge of the superannuation sector.
  • Strong experience in the superannuation or trustee industry.
  • Good understanding of superannuation laws and regulations, and how to apply them.
  • Strong skills in working with and influencing stakeholders.
  • Sharp thinking and the ability to manage and lead a program of work.
  • A team-focused attitude and willingness to work with others.
  • Excellent communication skills, both written and verbal.
  • Good time management and ability to work independently.
  • A proactive mindset and focus on continuous improvement.
  • Ability to write high quality reports for Boards and Committees.
What we offer
  • A warm, open, and supportive culture.
  • An attractive remuneration package, including reward and recognition programs.
  • An employee wellness program, including discounted health insurance and an employee assistance program.
  • A workplace volunteering and giving program to enable you to help others in the community.
  • We are proud to be part of the Top 30 Best Workplaces to Giveback 2024.
  • Discounted tax and estate planning services.
  • 16 weeks paid parental leave for the primary carer.
  • Great central CBD location, Modern office fit-out and end-of-trip facilities.
  • Flexible/Hybrid working environment.
About us - Trusted since 1888
Equity Trustees was established in 1888 and is now one of Australia's largest specialist trustee companies. We help our clients grow, manage and protect their wealth now and for future generations. As a trustee company, we are responsible for always acting in our client's best interests, ensuring they feel safe, valued, and cared for. We are committed to providing a workplace that is flexible, rewarding, and supportive of individual development. Just as you will help us grow our business, we will help you grow in your career. Equity Trustees is over 145 years strong - and growing.

Apply now to be part of a successful contemporary trustee company

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