Service Advisor

3 days ago

Rockhampton, Queensland, Australia RGM Maintenance Pty Ltd Full time
Service Advisor – Rockhampton

RGM Maintenance is seeking an experienced and motivated Service Advisor to join our Rockhampton Branch.

Our Rockhampton branch is a fast-paced Daimler Trucks dealership, working with industry-leading brands including Mercedes-Benz Trucks, Freightliner, and Fuso. In addition to dealership work, we service a diverse range of vehicles such as Defence vehicles, fuel tankers, and many other specialised units — no two days are the same.

About the Role

Reporting to the Branch Manager, you will work closely with the Service and Parts teams to ensure a smooth workflow from job booking through to invoicing. This role is ideal for someone with a strong mechanical background who enjoys customer interaction and thrives in a busy workshop environment.

Key Requirements
  • Mechanical background preferred
  • Previous Service Advisor experience (preferred; training provided for the right candidate)
  • High level of customer service focus
  • Reliable, punctual, and self-motivated
  • Strong verbal and written communication skills
  • Excellent organisation and time management abilities
  • Sound computer skills and familiarity with Microsoft Office
  • Ability to perform to a high standard in a fast-paced environment
  • Ability to work effectively both independently and as part of a team
Key Responsibilities
  • Greet customers on the day of their service
  • Act as the primary point of contact throughout the service process
  • Explain service options, repairs, and processes clearly
  • Prepare and manage repair orders and invoices
  • Liaise with technicians and parts staff to schedule and progress jobs
  • Order parts where required
  • Complete and maintain accurate service documentation
  • Update customer records and databases as needed
What We Offer
  • Opportunity to become an integral part of a growing and supportive team
  • Ongoing dealer training and development
  • Competitive remuneration, negotiated based on experience and ability
How to Apply

If this role sounds like the right fit for you, please send your resume to:

Branch Manager – Josh Whitcombe

Subject line: Service Advisor

Please note: Only applicants with Australian working rights will be considered.

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