Warehouse Coordinator

6 days ago

Mount Isa, Australia Tech Source Managed Services Full time

Title:
Onsite Hardware Support & Inventory Technician (4-Hour SLA )

Location:
Mount Isa City

Overview:

We are seeking reliable and hands-on field technicians based in
Mount Isa City,
Queensland
to support a
4-hour SLA project.
The primary responsibility is to
store client-dispatched hardware parts
,
maintain basic inventory
, and
deliver/replace parts on-site
when support tickets arise.

Key Responsibilities:

  • Receive and securely
    store hardware parts and IT equipment
    (provided by the client).
  • Maintain
    inventory records
    and ensure all items are easily retrievable.
  • Upon ticket notification,
    transport the required parts to the client site
    within SLA timeframes.
  • Coordinate with remote IT support teams to ensure successful resolution.
  • Ensure
    camera or IT equipment storage is safe
    and compliant with client standards.
  • Provide status updates, photo verification, and completion reports after each dispatch.

Requirements:

  • Must have
    access to a local warehouse, garage, or secure storage area
    suitable for holding IT parts.
  • Valid driver's license and vehicle
    (to transport parts to the client site).
  • Basic understanding of
    IT hardware, cabling, or camera setup
    preferred.
  • Ability to respond quickly and
    reach sites within 4 hours
    of ticket assignment.
  • Good communication and reporting skills.

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