Casual Call Center Assistant

Job Description:

• Role Title: Casual Call Centre Assistant
• Role Type: Casual
• Department and Location: Food Services, The Mater hospital, North Sydney
• Salary: 29.36 – 39.24 AUD base per hour.

Better and fairer care. Always.

We are St Vincent's Health Australia, Australia's largest not-for-profit provider of health and aged care services.

Founded by The Sisters of Charity in 1857, our 30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs.

About The Role:

• The successful candidate will play an integral role in the provision of food and nutrition services to patients and guests, and is the initial engagement point with the Food Services department across SVHA Private Division hospitals.
• The position holder will be responsible for assisting patients as well as their guests and family members with meal selections via the electronic system, telephone, or in person from patients' rooms (for patients screened as needing assistance).
• The Call Center Assistant will utilise the CBORD software system, which interfaces with the patient electronic medical record, answer patient calls, enter meal orders into CBORD and aid patients with menu selections that are in accordance with their prescribed diet.

About You:

As an outstanding Call center assistant, you are a master of customer service. Your skills will include:

• Can do attitude.
• Great communication skills.
• Eye for detail.
• Excellent customer service skills.
• Good personal presentation.
• Be familiar with all telephony, computer operations, menus and diets.

Why Work at St Vincent's?

• Join us on our mission to provide care to all, including the most at-risk people in our community
• Discounted access to many gyms for you and your family with Fitness Passport
• Access to discounted private health insurance with Medibank
• Access to a government salary sacrifice program. Make a proportion of your salary tax-free
• Committed to financial support for educational development, scholarship programs, paid study leave

About The Mater:

In this role you will be based at the Mater hospital, North Sydney.

• One of Sydney's premier private hospitals.
• Close by to train stations at North Sydney, St Leonards, and Crows Nest, and buses on Pacific Highway.
• The only Australian hospital that is a member of the International Society of Orthopaedic Centres.
• Core specialties include Obstetrics, Orthopaedics including hip and knee joint replacements, bone and sports injuries, cardiology, cancer care and surgery, lung and vascular medicine, ear, nose and throat surgery, urology, endocrine surgery, and neurosurgery.

Sponsorship / work rights for Australia:

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Pre-Employment Checks:

Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.

Equal Opportunity:

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

How To Apply:

Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with the role.

The closing date for applications is 9th Aug 2025

Respectfully, this role is not open to recruitment agencies.

Closing Date:8 August :59pm Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit or get in contact at

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct

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